Julia Kelly

Experience

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  2011 CPAC Fellows Exhibition

  May 2011 - Sept 2011

  Intern

  Assisted in organizing and coordinating the 2011 CPAC Fellows Exhibition at The Fawick Gallery

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  Medina County Veterans Service Office

  Nov 2013 - Mar 2015

  Administrative Assistant

  • Support office staff in general administrative work such as scheduling team meetings, routing communications, and executing a number of interrelated procedural assignments• Assist veterans in enrolling for VA healthcare benefits while promoting and educating about other benefits they may be eligible for• Provide help to veterans ordering their military discharge documents (DD214)• Maintain veteran’s case file system: daily maintenance of open and closed files; reviewed and organized content of files• Prepare unclaimed files for storage; documented status of files in online case management system (eVet Assist) Show less

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  Fuserashi International Technology

  Apr 2015 - Sept 2016

  Human Resources Assistant

  - Maintenance of all HR/personnel related files and documentation- Scheduling and coordination of interviews and related paperwork for candidates- Administration of initial on boarding and set-up of new associates- Coordination of employee benefits and simple IRA set-up information- Planning of all associate wellness activities- Maintenance of all corporate vehicles

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  Miss Design Berry, Inc

  Dec 2016 - May 2018

  - Managed sales team to work to meet sales goals and achieve top customer service standards- Communicated with customers via phone, email, and live chat to answer questions and set up custom orders- Recorded sales goals and growth to ensure company was on track to achieve set targets- Evaluated and managed product pricing for all SKUs, lead times for each product, shipping dates, unanticipated delays, rush orders, and any other specialized product/service issue. - Acted as main point of contact for customers and responded promptly to all customer inquiries and used means necessary to resolve any design issues or customer concerns- Offered insight on marketing tactics based on customer feedback and trends Show less - Acts as a liaison between customers and team graphic designers to ensure all aspects of e-commerce orders are communicated and executed to the highest quality standards for each customer- Assists in management of the printing, administration, and customer service departments to ensure all day-to-day operations are running smoothly- Schedules all incoming web and Etsy orders to be sure they are completed and submitted into print to arrive to the customer in a timely manner- Assists customers via phone, live chat, and email correspondence Show less

  • Sales and Customer Support Manager

    Jan 2018 - May 2018

  • Traffic and Print Manager

    Mar 2017 - Jan 2018

  • Traffic Manager

    Dec 2016 - Mar 2017
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  Pellu

  Nov 2018 - Jun 2019

  Project Coordinator

  - Managed social media affiliate campaigns for the brand, performed all financial tracking of profits generated, and processed referral payments on a monthly basis.- Worked with vendors and company fulfillment centers to track customer orders, new packaging layouts, and SKU set ups.- Coordinated all aspects of the supply chain including international product shipments, freight cost estimating, and acted as the main point of contact for vendors, freight forwarders, and product manufacturers.- Executed email marketing campaigns using Klaviyo and analyzed data to track sales and open rates. Show less

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  NASA Glenn Research Center

  Aug 2019 - May 2022

  Facilities Support Assistant

  - Supports Senior Project Managers and Engineers to prepare and edit all NASA project specifications for construction, repairs, and milestones.- Acts as backup Administrative and Clerical Services Supervisor.- Maintains database of IT equipment for facilities division, software, refresh dates, etc. and serves as liaison between IT department and employees.- Performs maintenance and updates to Facilities Division Wordpress website

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  FarmRaise

  May 2022 - now

  As Sales Project Manager, my role is multifaceted. I empower and collaborate with my teammates to enhance their direct sales efforts, meticulously manage all sales marketing email and SMS outreach workflows, and drive engagement by creating new email marketing campaigns. I project manage our SEO workflow, coordinating tasks and resources to optimize our online presence and enhance visibility. I also manage and produce weekly sales analysis reports, providing the leadership team with crucial insights for data-driven decision-making and strategies to improve sales outcomes. Show less I efficiently managed various projects including educational content and sales efforts while also responding to new farmer sales inquiries through Intercom. My role involved leading strategic efforts to shape the customer experience, elevate the customer journey, and foster strong customer loyalty. I actively promoted the value our company offered through outstanding customer experiences and harnessed data analysis to continually improve our approach. To ensure sustained business growth and profitability, I focused on maximizing customer value and advancing customer acquisition and retention. I also played a key role in informing the optimization and scaling of the Farmer Success team to drive operational efficiency and effectiveness. Show less I consistently monitored our progress toward Customer Success goals and proactively addressed any obstacles encountered along the way. I also played a key role in compiling, analyzing, and extracting key trends to create comprehensive customer churn reports, which informed our sales and marketing decisions.I closely collaborated with our software engineers and the product team to handle technical issues within the customer experience and efficiently manage feature requests. To provide excellent customer support, I developed a profound product knowledge, enabling me to convey technical information clearly to help educate customers on leveraging our SaaS platform effectively. Show less

  • Sales Project Manager

    Oct 2023 - now

  • Project Manager

    Mar 2023 - Nov 2023

  • Customer Success Manager

    May 2022 - Mar 2023