Russell Rodriguez

Experience

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  U.S. Census Bureau

  Jan 2009 - Jan 2010

  Enumerator

  Door Address RecompilationBeing able to persuade people on giving information needed for the Bureau, for the completion of the job.

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  AutoNation

  May 2010 - Jul 2010

  Sales Representative

  Negotiation certification.Working directly with customers and managers.Knowledge in finance.Product presentationsGreat understanding of a customer’s needs and financial situations for the purchase of the product.

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  UTLS/AMO

  Nov 2010 - Jul 2012

  Loss Mitigation Specialist

  “UTLS/AMO” Account Manager “Sr. Negotiator”Nov 15, 2010 – July 6,2012From Account Specialist to Senior Negotiator; Managed a pipeline of over 200 accountsOutbound solicitation for short sale programsEffectively communicating on a regular basis with Investors, agents, title companies, and internal groups involved in the workout processProviding proper and timely response to mortgagors’ correspondence according to RESPA guidelines and communicating regularly and effectively with other departments and companiesUpdating borrower financial information to determine if candidate qualifies for a workout as a viable loss mitigation solution Obtaining all necessary documentation from mortgagors and following up with accounts to ensure complianceCertifying accounts for eligibility under the HAFA/COOP and DIL programs to help people avoid foreclosure.Effectively analyzing\negotiating offers short sale offers and counter offers in accordance with departmental guidelines and delegated authority levels as set forth by all parties involved.Declining files in accordance with the departmental guidelines and delegated authority levels as set forth by servicer/client/investor/insurer if burrowers does not qualify for a workout optionRequesting and following up on foreclosure holds as necessary and in a timely mannerQuickly responding to voice-mails, emails, and requests for callbacks within 24 hours of receiptCompleting research and follow up on critical or irate issues for the Team Manager.Assisting/training new team members.Experience with Equator and SalesForce software Mostrar menos

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  ServiceLink / REDC Default Solutions

  Oct 2012 - Nov 2013

  Loss Mitigation Specialist

  Managed over 280 accountsEffectively communicating on a regular basis with mortgagor, agents, title companies, and internal groups involved in the workout processProviding proper and timely response to mortgagors’ correspondence according to RESPA guidelines and communicating regularly and effectively with other departments and companiesUpdating borrower financial information to determine if candidate qualifies for a workout as a viable loss mitigation solution Obtaining all necessary documentation from mortgagors and following up with accounts to ensure complianceCertifying accounts for eligibility under the HAFA/COOP and DIL programs to help avoid foreclosure.Effectively analyzing\negotiating offers short sale offers and counter offers in accordance with departmental guidelines and delegated authority levels as set forth by all parties involved.Declining files in accordance with the departmental guidelines and delegated authority levels as set forth by servicer/client/investor/insurer if burrowers does not qualify for a workout optionRequesting and following up on foreclosure holds as necessary and in a timely mannerQuickly responding to voicemails, emails, and requests for callbacks within 24 hours of receiptCompleting research and follow up on critical or irate issues for the Team Manager.Assisting/training new team members.Experience with Equator and Salesforce software Revising HUD, listing agreements, Purchase Contracts, HAFA/COOP documents, Appraisals etc. Mostrar menos

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  World Marketing [Direct Mail & Fulfillment]

  Jun 2014 - Jan 2014

  Account Coordinator

  Assists with billing. Responsible for report generation as required by client/account/ company processes.Responsible for documenting client changes on work orders, samples etc. for communication to other functional areas.Responsible for documenting critical job specifications to facilitate scheduling, quality control necessary to deliver on job. Coordinate interdepartmental program timeline and quality issues on a job. Develops and maintains interdepartmental, inter-company relationships at peer levels. Develops and maintains knowledge and understanding of WMI company capabilities and work/process flow to facilitate and manage client business.Participate in account reviews for technical solutions-efficiency gains. Participate in and learn all processes and quality elements for the job.Follow process and quality steps each and every time.Make suggestions on how to improve your processes and qualityManaging backend websites as site administrator Mostrar menos

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  Rushmore Loan Management Services LLC

  Jul 2015 - Oct 2022

  Asset Resolution Specialist