Nkechi Osaka,PHRi

Experience

• 

  Spring Bank Plc

  Dec 2005 - Jun 2011

  Branch Operations (Customer Service, Funds Transfer/Transaction Services, Cash Officer)

  Worked in various operations units ranging from Customer Service to Cash Officer

• 

  Enterprise Bank

  Jun 2011 - Aug 2015

  Operations Manager

  Head of Branch Operations

• 

  Heritage Bank Plc

  Aug 2015 - now

  Oversee the HR Business Partners and Learning/Development teams- provide HR support for the organization’s business strategy through employee engagement and partnerships across business units. -Review performance management for staff, advise on HR policies, manage headcount, and improve employee relationships through communication.-Identify, design and evaluate induction processes and training needs for teams and collaborate on customized courses.-Manage the LMS platforms and training budgets, internal training programs and facilitators Show less Responsible for implementing and communicating change initiatives for Operations stakeholders while ensuring timely delivery of services. Foster engagement with clients and key regulators professionally Managed branch budget to implement cost-saving measures while enforcing budgetary compliance. Ensure team's professional development through training programs and appraisals while driving performance and maintaining effective client service. Plan adequate security of branch assets and maintained inventory for seamless office operations. Show less

  • Team Lead Learning & Development/ HR Business Partners

    Jan 2024 - now

  • Team Lead Compensation and Benefits

    May 2022 - Jan 2024

  • Head, Branch Business Services Operations

    Aug 2015 - Apr 2022