Kreshnik Kurtaj

Experience

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  Silverlight Research Expert Network

  Feb 2021 - Jan 2024

  Consultant

  Silverlight Research is a specialist knowledge research company connecting top professionals with industry experts globally. We uncover true value by providing our clients with the best information and knowledge to inform their strategic and investment decisions. Our clients include private equity funds, hedge funds, long only funds, consultancies, sovereign wealth funds and corporates.

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  S.Mile GmbH

  Apr 2021 - Aug 2021

  Digital Marketing Intern

  Gained practical, hands-on experience in various digital marketing tasks and techniques and effectively communicated with team members both verbally and in writing, to achieve marketing goals.

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  RIGHTLINE

  Sept 2021 - Jan 2024

  Leading a high-performing team of 20 appointment setters in the merchant services sector, achieving a 24.7% increase in productivity through strategic recruitment and training.Implementing a robust quality assurance program, elevating lead quality and boosting conversion rates.Analyzing performance metrics to provide data-driven insights, enabling continuous improvement and achieving business objectives.Conducting ongoing training sessions, fostering a collaborative team environment, and aligning strategies with company goals.Managing technology tools, ensuring seamless integration with lead generation processes. Show less Executed outbound calls to prospective clients, effectively communicating the value proposition of merchant services.Mastered product knowledge and industry trends to articulate compelling narratives and address client needsSuccessfully led and motivated a team of appointment setters, fostering a collaborative and results-driven environment.Innovated lead generation methods and implemented new approaches, resulting in enhanced team productivity.Demonstrated proficiency in utilizing CRM systems to manage leads, track interactions, and optimize the appointment setting process. Show less

  • Operations Manager

    Sept 2022 - Jan 2024

  • Appointment Setter & Team Leader

    Sept 2021 - Aug 2022
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  Procall Studio

  Feb 2024 - now

  Founder

  With a very good experience in leading and managing for over two years, I decided to follow my entrepreneurship vision and start Procall Studio.Putting up together a staff that takes pride on getting the best results that a BPO Company can deliver was not that hard since everyone of us has a attention to detail personality.Right now, we count more than five clients in the US market and we are still bringing up more.That's why if you are looking to get for a BPO Company that is reliable and get things done, look no further.Your business would be in safe hands with us. Show less