Emily Nelson

Experience

• 

  Goodwill

  Jun 2020 - Jul 2021

  Retail Sales Associate

  Responsible for appropriately pricing items for the sales floorRecognized for excellent customer service and cleanlinessAssisted in keeping the store well-maintained and organized

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  JB’s Bookkeeping Service

  Nov 2021 - now

  Assistant Bookkeeper

  Process payroll for 15 companies weekly, update and reconcile over 25 client books, and review financialstatements (P&L, balance sheets) using QuickBooks Online (QBO).Assist with tax preparation by identifying 1099 vendors, updating records, and supporting year-end financial reviews.Collaborate with the business owner to manage transactions, onboard new hires, and maintain accuratebookkeeping practices.

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  Crisis Text Line

  Jul 2022 - Sept 2024

  Crisis Counselor

  Committed 4 hours per week to volunteer and provided crisis intervention to support texters in need. When needed, collaborated with supervisor to locate texter and facilitate necessary medical attention when requiredDedicated over 200 hours providing support to the texters, contributing to the global cause of suicide preventionSharpened my communication skills by learning what is and isn’t effective in facilitating a positive conversation

• 

  Arizona State University

  Sept 2024 - now

  Student Research Assistant

  As a Survey Assistant, I engage with current and recently graduated ASU students through phone interviews, collecting meaningful feedback to support research and analysis. I prioritize clear and effective communication, ensuring accurate information capture while clarifying responses when necessary. I maintain a high level of professionalism and respect in all interactions, strictly adhering to FERPA guidelines and confidentiality standards to protect respondent data.