
Chandler Ames
Teacher

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About me
Technical Support Engineer at Salesforce | 5x Salesforce Certified Professional | Trailhead Ranger
Education

Indiana Wesleyan University
2013 - 2017Bachelor's degree General StudiesActivities and Societies: Awarded: -Two-time Dean's List Honoree for outstanding academic achievement Community Engagement: -Volunteer for 4 years at Brinker Heights Wesleyan Church, working with inner city youth of Marion, IN. -Completed 1 semester of volunteer work and two semesters of practicum at Justice Middle School
Experience

Ignite Achievement Academy
Jul 2017 - Mar 2018TeacherDeveloped scholar knowledge in the area of mathematics in accordance with the IDOE State Standards through the Eureka Mathematics Curriculum. Implemented neuro-science initiatives and project-based learning through meditation and focus best practices to ensure scholar compliance. Utilized culturally relevant principles and practices to adapt material to better suit scholars in their environment. Infused scholar-grouped scaffolding into the daily classroom setting. Created natural workflow procedures for smooth operation of daily processes.Key Accomplishments:Lead 80% of scholars to growth through the first half of the year.Directed classrooms of up to 30 children in foundational practices of mathematics. Show less

Marion County Community Corrections
Oct 2018 - Apr 2020Case ManagerEnhances public safety by raising offender accountability through the use of evidence based practices and interventions. Utilize the IRAS (Indiana Risk Assessment System) to assess the risk and needs of clients. Develop and manage individual case management plans to reduce recidivism. Use targeted interventions to help develop positive thinking and behavior in clients. Monitor client behavior to ensure compliance with all court-ordered conditions. Appears in court and reports violations of program rules and court orders via testimony as requested. Negotiates agreements with the State of Indiana and defense attorneys in court based on the defendant’s allegations. Key Accomplishments:Awarded the “Rising Star of the Quarter” for impeccable work in first quarter with the agency.The first employee in hire class to be promoted from a pre-trial caseload to an executed caseload.Certified in regards to the IRAS (Indiana Risk Assessment System), Carey Guides & Bits, and Effective Communication and Motivational Skills.Credited for managing 60+ clients on a single caseload. Show less

Orbis Education
Apr 2020 - Oct 2023Director of E-Learning Services I
Apr 2023 - Oct 2023E-Learning Account Manager I
Jul 2022 - Apr 2023E-Learning Program Administrator II
Dec 2021 - Jul 2022E-Learning Program Administrator I
Apr 2020 - Dec 2021

Salesforce
Oct 2023 - nowTechnical Support Engineer
Licenses & Certifications

Salesforce Certified Marketing Cloud Email Specialist
SalesforceDec 2023
Salesforce Certified AI Associate
SalesforceNov 2024
Salesforce Certified Platform App Builder
SalesforceOct 2019
Salesforce Certified Administrator (SCA)
SalesforceFeb 2023
Salesforce Certified Marketing Cloud Administrator
SalesforceAug 2024
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