Bryan Walker

Experience

• 

  St. Mary's High School

  May 2011 - Jan 2012

  IT Assistant

  - Set up and configured workstations for teachers and students- Assisted teachers and faculty with hardware and software issues- Imaged hard drives and successfully applied images- Implemented new software and upgraded existing software and applications- Performed changes to public terminals via Active Directory

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  Tyler Technologies

  Jun 2012 - Jun 2021

  - Managed team that fluctuated between five and ten direct reports, overseeing 135 clients, and two products- Collaborated with Product Manager and Development Manager to give input on product direction and new features- Worked across product line to aid implementation with new clients, sales with product demonstrations, and conversions with any data fallout from recent projects- Oversaw call backlog which decreased on average 6.5% per year during tenure- Contributed to professional development of employees through one on one meetings, performance reviews, and providing growth opportunities outside the normal day to day of support- Conducted virtual and in-person interviews with applicants for positions within the support team Show less

  • Software Analyst

    Mar 2021 - Jun 2021

  • Support Manager

    Jan 2016 - Mar 2021

  • Software Support Advisor

    Aug 2014 - Jan 2016

  • Software Support Specialist

    Jun 2012 - Aug 2014
• 

  Bentley Systems

  Jun 2021 - Aug 2021

  Support Account Manager

  - Member of global Support Account Manager team working with engineering firms and state DOTs- Primary point of contact for client accounts and support related issues

• 

  GlassPro

  Sept 2021 - Aug 2022

  Operations Manager

  - Perform on-site walkthroughs and estimates with clients- Assist in creation of project proposals for commercial projects- Responsible for creating and maintaining HR documents- Interviews applicants along with business owner- Serve as escalation point for service crews in regards to project questions or issues- Monitor project metrics to aid in scheduling efficiency

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  Tyler Technologies

  Aug 2022 - now

  Software Development Manager