Kyle Lim

Experience

• 

  FlexITy Solutions Inc.

  Feb 2013 - Jun 2016

  Solution Integrator

  As a Solution Integrator, Kyle specialized in designing, integrating and optimizing a wide range of network infrastructure technologies for data and voice applications:His responsibilities included:• Troubleshooting and resolving Voice-related issues escalated by FlexTEL Support.• Migrating, installing, upgrading, configuring and deploying Cisco Unified Communications and Collaboration software and hardward.• Wireless site surveys and WLAN design.• Network performance monitoring, policy management and optimization.• Design and implementation of wired LAN infrastructure based on best practices. Show less

• 

  Synnapex Inc.

  Jul 2016 - Dec 2021

  • Managed a team of 4-7 engineers possessing a variety of IT certifications.• Designed and implemented a wide variety of network solutions focusing on Unified Communications, Routing & Switching, Data Centre and Wireless technologies. • Reviewed Statements of Work and Levels of Effort for the Solution Architect Team.• Designed and migrated on-prem UC Solutions to Cloud/Hybrid Solutions with Cisco Expressways and Webex.• Scheduled and coordinated resources to ensure smooth project delivery.• Assisted PS team members with planning and implementation to ensure the overall project integrity.• Assisted MS team with troubleshooting the technical issues on the escalated tickets.• Mentored Junior Engineers to grow in the Professional Services industry. Show less • Designed and implemented Cisco Collaboration solutions (CUCM, IM&P, CUC, UCCX, SocialMiner (CPP), CER, CUAC, Cisco Paging, Expressways) on various environments.• Upgraded various Cisco UC applications to version 12.x.• Designed and deployed QoS on network environments.• Upgraded Cisco IOS/IOS-XE on Voice Gateways, Routers and Switches.• Migrated legacy phone system to Cisco UC system.• Deployed and configured Voice Gateway/Analog VGs/CUBE for PRI/SIP/1FL line connections.• Implemented UCCX Scripting for various Contact Centre environments.• Migrated UCCX Agents from Cisco CAD to Finesse Agents.• Provided training to Administrators and End Users on Cisco UC features.• Integrated Cisco UC to a variety of other applications, including Microsoft Lync, Advanced InformaCast Paging, Calabrio Call Recording, Calabrio WFM, etc. Show less

  • Professional Services Team Lead

    Sept 2018 - Dec 2021

  • Solution Engineer

    Jul 2016 - Dec 2021
• 

  Peel Regional Police

  Dec 2021 - now

  • Implements and maintains secure and highly available LAN, WAN, WLAN, SDN and SD-WAN and the automatic failover configuration.• Provides Level 3 technical support for network infrastructure.• Proposes coherent and efficient solutions, ensuring scalability, security, modularity and integration.• Defines the measures and tools required for technical solutions to deliver quality service-reliability, stability and performance.• Maintains documentation on technical solutions and the ecosystem for future reference and consultation.• Sets up and maintains network management tools for troubleshooting and monitoring.• Manages network equipment lifecycle. Maintains a complete list of equipment inventory including lifecycle management.• Provides expertise to analyze and help resolve problems and ecosystem issues related to LAN, WAN, WLAN, SDN and SD-WAN.• Collaborates with SMEs from various IT disciplines to form comprehensive solutions to design criteria required by different business units.• Performs technical research and development to enable continuing innovation within LAN, WAN, WLAN, SDN and SD-WAN solutions and increasing value to front line officers.• Develops procedures and provides input to standards relating to technical aspects of network infrastructure hardware and software.• Creates, maintains and validates appropriate disaster avoidance and recover plans, in conjunction with other IT teams.• Creates and reconciles procurement documents for goods/services in support of the network infrastructure including budgeting/forecasting analysis. Manages vendor relationships.• Creates change request, Method of Procedure and Standard Operating Procedure documentation.• Mentors intermediate and junior staff.• Performs additional duties as assigned. Show less • Maintained, deployed and configured network equipment, ensuring switches meet corporate security standards.• Migrated users from Skype for Business to Cisco Webex, and integrated Cisco on-prem UC applications with Cisco Webex. • Monitored, troubleshoot, and diagnosed network problems (physical, data, network and application); ensured issues were detected and resolved.• Supported TSS (Telecommunications Support Services) and other IT groups by providing IP network address space, setting up virtual networks.• Configured specific hardware requirements for computers, servers and printers. • Assisted SD team with troubleshooting the technical issues on the escalated tickets.• Integrated Cisco UCCX with Wallboard solution for better data access and privacy.• Integrated Cisco UC with Provisioning Automation solution for streamlining the MACDs for administrators.• Provided assistance/training to administrators and end users on Cisco Webex and UC features. Show less

  • Sr. Network Specialist

    Nov 2022 - now

  • Network Specialist

    Dec 2021 - Nov 2022