Carly Galbraith

Experience

• 

  California State University, Chico

  Aug 2013 - Aug 2014

  Peer Educator/Office Assistant
• 

  City of Davis

  Jun 2015 - Aug 2015

  Camp Counselor
• 

  The Clinic.ie

  Aug 2016 - Dec 2016

  Intern

  -Coordinated and planned company events and wellness programs.-Communicated with community members through outreach events regarding healthy mental and physical well-being.-Designed and created leaflets, brochures, posters, and a training website for programs and events.

• 

  Voices for Children, Inc.

  Feb 2017 - Sept 2022

  -Created, updated, and presented a 4-week new hire training for each new employee, training 15 new hires between August 2021 and September 2022.-Worked closely with employees' managers to ensure the onboarding process was efficient, seamless, and personalized.-Provided tactful conflict resolution when dealing with case issues and volunteer and employee grievances. -Continued to foster strong relationships with longtime volunteers through individualized supervision, producing the highest volunteer retention rate in the organization in 2021.-Edited and produced hundreds of detailed reports submitted to the Juvenile Court.-Acted as a liaison between partnered agencies in order to connect case youth with resources.-Worked with upper management to develop volunteer retention plans and helped design a new online case management system. -Managed and supported an ongoing caseload of 50-60 volunteers.-Established at least monthly contact with volunteers and conducted annual volunteer evaluations.-Maintained a deep understanding of policies, procedures, and resources to ensure that volunteers provided the best advocacy for their case youth.

  • Senior Advocacy Supervisor/New Hire Trainer

    Jul 2021 - Sept 2022

  • Advocacy Supervisor II

    Feb 2018 - Jul 2021

  • Advocacy Supervisor

    Feb 2017 - Feb 2018
• 

  Binti

  Sept 2022 - now

  • Implementation Manager

    Oct 2023 - now

  • Implementation Manager Associate

    Sept 2022 - Oct 2023