Helen Larson

Experience

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  University of Minnesota

  Jan 2020 - Aug 2021

  Student Technology Help Specialist

  -Troubleshoot technical issues in hardware and software ranging from desktops, tablets, and smartphones to Zoom, Canvas, Adobe, and any other sites the university utilizes and supports-Multitask between answering phone calls, composing emails, and engaging in live chats to fully support students, staff, faculty, parents, and alumni members-Consistent communication with multiple tiers of technicians and upper management when troubleshooting technical issues beyond my scope-Generate tickets with concise, detailed, and clear notes for others to refer back to when needed. Show less

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  Vertical Endeavors

  Mar 2022 - Nov 2023

  Shift Manager, Routesetter, Youth Team Coach, Lesson Instructor

  -Manage daily operations, oversee a team of employees, control inventory and expenses, coordinate facility programs -Design and set climbing routes for various skill levels, wall maintenance, hold-washing, forerun assigned routes, assist head routesetter with competition setting-Coached and mentored youth team climbers, organized and led team practices-Conducted top rope belay lessons, relevant rope management skills, and climbing techniques to individuals and groups of all ages