Huyam Gaffer

Experience

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  Export Development Bank-of Sudan–

  Nov 2008 - Apr 2011

  IT Support Specialist

  Installing and configuring computer hardware, software, systems, networks, Monitoring and maintaining computer systems and networks Providing technical support across the Bank Testing new technology.• CBOS Network LAN/WAN Administrator.• Windows NT/2000/2003 Server Administrator for 10+ servers.• Implemented and administrator for Email, VOIP and Document Archiving Systems for 800 users.• Help Desk Engineer• Diagnosed and resolved operational challenges to assist end- users.• Trainer for CBOS employees on how to use computer, MS- Outlook, MS-Word and network peripherals. Show less

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  National Information Center (NIC),Electronic authentication department

  Apr 2013 - Apr 2014

  Technology Strategy and Financial Management Team member

  • Participated IT PKI infrastructure programs and configuration infrastructure strategic plan, annual budget and worked alongside with projects managers, service desk, security and development teams.• Be strong, resilient team member and helped them to achieve goals. Collaborated with the Technology Strategy and Financial Management Team to analyze and implement strategic technology initiatives and financial management practices. • Assisted in the preparation of annual budgets, financial forecasts, and performance analysis, ensuring adherence to financial targets.• Supported the team in identifying process improvements and cost-saving measures, contributing to a reduction in operational expenses.• Contributed to vendor relationship management, contract negotiations, and optimization of vendor services.• Participated in risk assessments and assisted in the development of mitigation strategies to maintain regulatory compliance and data security Show less

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  Al mtakamel Company

  Jun 2015 - Apr 2023

  IT Consultant

  -provides expertise and advice to the businesses- Assessment company specific needs, goals, and challenges. conduct interviews, gather information, and assess the current IT environment.-develop customized solutions to address company IT objectives. designing new desktop system-provide guidance on selecting the most suitable technologies, software, and tools to achieve the desired company outcomes. according to the company budget, scalability, and compatibility.-oversee IT projects, ensuring they stay on track, meet deadlines, and stay within budget. coordinate with various teams and stakeholders to ensure successful project delivery.-troubleshoot technical issues and provide support when problems arise, helping employees maintain their IT systems' functionality.-provide training to employees and staff to ensure they can effectively use and maintain the implemented solutions.-IT technical support: Monitoring and maintaining computer systems and networks Installing and configuring computer hardware, software, systems, networks, printer and scanners. Installing, configure and supporting network equipment. Show less

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  Aptech Computer Education-Sudan

  Jan 2018 - now

  Business Manager

  • Led a team of Aptech’s computer educations professionals in managing day-to-day business operations, ensuring smooth workflow, and achieving departmental goals.• Developed and implemented business strategies aligned with organizational objectives, resulting in [specific achievements or improvements].• Oversaw financial management, including budgeting, forecasting, and cost control, resulting in [5] % reduction in operational expenses.• Established and maintained strong client relationships, leading to [10] % increase in client retention and [10] % growth in revenue.• Implemented process improvements, optimizing resource allocation and increasing overall operational efficiency Show less

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  Unified collection and development apparatus at the Ministry Of Finance

  Feb 2019 - Apr 2023

  Business Manager

  Interact with customers questions and provide general information concerning appointments, referrals, available services, care providers, events and campaigns and other information as requested.  Works with coworkers to set debt collection strategies  Answers questions customers have about billing statements  Keeps track of payment due dates and sends reminders.  Keeps track of payment due dates and sends reminders.  Investigates billing errors and disputes and follows up with customers  Uses debt collection software, skip tracing software, and public records databases.  Complies with all federal, state, and local laws and regulations as well as company policies.  Collaborates with lawyers if legal Show less

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  Maven Training and Management Consultancy LLC

  Jan 2024 - now

  Project Manager

  Project Planning: Developing detailed project plans that outline the scope, resources, budget, and timelines. This includes setting clear objectives and deliverables that align with business goals.Team Leadership and Management: Leading and managing the project team, assigning tasks, and ensuring team members have the necessary resources and support. This also involves motivating the team and resolving any issues that may arise.Stakeholder Communication: Maintaining regular communication with all project stakeholders, including clients, team members, and upper management, to keep them informed of project progress and any changes in scope or direction.Risk Management: Identifying potential risks associated with the project and developing mitigation strategies to minimize impact on the project timeline and outcomes.Budget Management: Monitoring and controlling project costs to ensure the project is completed within the approved budget. This includes approving expenditures and adjusting budget allocations as necessary.Quality Assurance: Ensuring the project deliverables meet the required quality standards and stakeholder expectations. This involves regular testing and reviews throughout the project lifecycle.Problem Solving: Addressing and resolving any issues or challenges that arise during the project, ensuring minimal disruption to project progress.Reporting and Documentation: Creating detailed reports on the project's progress and outcomes, and maintaining comprehensive project documentation for future reference and compliance purposes.Process Improvement: Analyzing project outcomes and processes to identify areas for improvement, aiming to increase efficiency and effectiveness in future projects. Show less