Sanjay Suneja

Experience

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  JVC

  Aug 1985 - Jan 1992

  Regional Manager, Customer Support

  Regional Head for Customer Care

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  Ajanta Advertising

  Jan 1992 - Dec 2002

  Executive Director

  Role:•Led a gamut of tasks entailing advertising, event management, public relations and media portfolios •Maintained effective business relationship with clients like ITC Ltd. (Tobacco and Hotels), Godrej, Havell’s and NGOs (Plan International and Swabhimaan)•Headed brand promotion efforts for north region through kiosks displays - first such initiative of its in the country and supervised market surveys for ITC Cigarette brands like WILLS Navy Cut, India King and WILLS King •Distinction of conceptualising the entire media plan for the opening of Marriott Welcome Hotel, Delhi, the opening of new lounge at ITC Maurya Sheraton and the launch of HPL Electronic Energy Meter•Successfully steered efforts for media planning, road shows and trade exhibitions of Godrej Open Office Plan System in 1994Accomplishments:• Received:o TRW Star Award twice in Aug’97 & Jul’98 through client recommendationso TRW Excellence Award in Dec’98 for continually exceeding customer expectations Show less

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  CyberLink

  Jan 2003 - Jun 2004

  Manager, Operations

  •Administered Implementation & Service Division for deployment & maintenance of BPO units•Collaborated with international telecom companies like Callback, Singtel, iConnectHere and Talafone for setting up an IP-based telephony network for the call centres•Charted out the strategy for commercial and technical set-up of call centres and BPOs to achieve a trouble-free network with zero downtime•Liaised with the Sales Team to achieve sales targets of bandwidth and minutes for call centres•Restructured department operations by reinstating new procedures to achieve cost reduction & optimum resource utilization Show less

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  Implement Consulting Group

  Aug 2004 - Jun 2007

  Consultant, Infrastructure Services Delivery Manager

  •Functioned as a Service Delivery Manager for 3PP & Ericsson Hardware in Market Unit for handling budgeting & negotiations with vendor •Accountable for executing re-negotiations of contracts in representation of Central Support Office with Service Providers (Telecom core & Infrastructure)•Submitted regular project status reports on hardware repair services to management •Prepared SOP and reference documentation for establishing 3rd party contract for 3PP equipment / nodes

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  Ericsson

  Jul 2007 - now

  – Spearheading Services Sales for multiple accounts (Airtel, Aircel, BSNL, Vodafone, Idea, Uninor and Reliance) in India region across multiple product lines.Recognitions:– Top Sales Award in 2013 for:o Customer Support Contracts for Airtel -India & BSNL (Govt of India) o SPMS Contracts for Vodafone -Idea Ltd & BSNL (Govt of India) – High Margin Sales Award, Business Unit Global Services (BUGS) in 2012 for:o SaaS Sale of Ozone wi-fi (Revenue Share model)o SPMS Contracts' Upselling to Uninor (Unitech & Telenor) & Aircel (Maxis group)– High Margin Sales Award, Business Unit Global Services (BUGS) in 2011 for:o Value-creation (significantly higher profitability) to Airtel Indiao MTNL (Govt of India) Broadband network modernisation– Top Sales Award in 2010 Re-designed BSNL Customer Support contract & successfully re-negotiated – 14 ACE Awards for up-selling contract re-negotiations with BNEW, Customer Support Show less

  • GM and Delivery Manager

    Feb 2015 - now

  • Senior Manager - Services Sales

    Nov 2008 - Jan 2015

  • Asstt. Manager, Infrastructure Services Delivery

    Jul 2007 - Oct 2008