Riya Sardar

Experience

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  BYJU'S

  Jul 2021 - Jan 2023

  Product Expert
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  Coding Ninjas

  Mar 2023 - Apr 2024

  Operations Executive

  ● Operational Efficiency: Drive and optimize operational processes to enhance efficiency, scalability, and overall performance by 23%.● Strategic Planning: Collaborate with leadership to develop and execute strategic plans that align with organizational objectives and contribute to the growth of Coding Ninjas.● Process Improvement: Identify areas for process improvement and innovation,implementing solutions to drive continuous enhancement of operational workflows by17%.● Resource Allocation: Efficiently allocate resources to meet business demands andoptimize utilization of personnel and technology.● Compliance: Ensure adherence to regulatory requirements, industry standards, andinternal policies, promoting a culture of compliance within the organization.● Customer Engagement: Collaborate with various stakeholders, including internal teams, instructors, and external partners, to ensure seamless coordination and achievement ofcommon goals and increased customer engagement.● Problem Resolution: Proactively address operational challenges, troubleshoot issues, andimplement corrective actions to maintain a smooth and uninterrupted learning experiencefor Coding Ninjas' students.● Data Analysis: Utilize data analytics to assess operational performance, identify trends,and make data-driven recommendations for continuous improvement.● Student Support: Provided assistance to students during and after class via various multiple communication channels to resolve their queries, provide information, andunderstand challenges promptly and professionally.● Record Keeping: Maintained accurate records related to attendance,feedback,performance, and other student-related. Show less

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  PeopleGrove

  May 2024 - now

  Product Support Specialist