Martha Miller

Experience

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  Publix Super Markets

  Dec 2014 - Apr 2018

  Customer Service Staff

  •Managed wide variety of customer service & administrative tasks to resolve customer issues quickly and efficiently.•Recipient of multiple positive acknowledge dedication to excellent customer service.•Politely assisted customer service in phone and via telephone.•Greeted customer entering the store to ascertain what each customer wanted or needed.•Earned management trust by serving as a key holder, responsibly opening and closing store.

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  Walgreens

  Apr 2018 - Aug 2018

  Designated Hitter

  -Operated a cash register for cash, check and credit card transactions. -Stocked and replenish merchandise according to store merchandising layouts. -Tracked inventory of all photo lab products and equipment. -Assisted other pharmacy staff with drug inventory, purchasing, and receiving. -Receptively answered customer questions and helped locate desired items in the pharmacy. -Worked closely with Pharmacy Care Representatives (PCRs) in providing excellent patient care.

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  ProHEALTH

  Apr 2018 - Jun 2020

  Medical Receptionist

  •Greets patients, family members and guests with a friendly smile•Assists patients with signing in and completing paperwork•Enters demographic and insurance information into the EMR; scans documents into the EMR•Verifies insurance eligibility and benefit information; informs patients of insurance benefits •Collects co-payments and patient balances•Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages•Assists physician and clinical staff by coordinating follow up care for patients; schedules referral appointments for patients and obtains authorization for diagnostic testing•Sends patient's records to Primary Care Physician•Assists patients, family members and guests with any questions or concerns•Assists with other administrative tasks as requested by management•Completes daily checklist of front desk responsibilities Show less

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  Pandora

  Aug 2018 - Aug 2019

  Retail Salesperson

  •Performing various sales and registered transactions. •Achieved daily sales goal by cross selling and promoting additional products and services. •Built rapport with customers by asking probing questions and utilizing effective listening skills. •Selling Skills.

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  Middlesex Health

  Jun 2020 - Apr 2022

  Hospital Access Rep

  •Greets patients, family members and guests with a friendly smile. •Assists patients with signing in and completing paperwork •Enters demographic and insurance information into the EPIC system. •Collects co-payments and patient balances. •Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages. •Assists with other administrative tasks as requested by management. •Completes daily checklist of front desk responsibilities.

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  Yale New Haven Health

  May 2021 - now

  •Schedules patients from a variety of sources and maintains schedules. Also includes but not limited to MD Scheduling changes, schedule set up and validation. Scheduling may take multiple calls and conversation with Physicians, clinical staff, and patients to assure optimal use of schedule, physician productivity and patient satisfaction.•Coordinates and supports all tasks related to patient scheduling.•Ensures all inpatient procedures are scheduled from the order entry queue in a timely manner.•Ensures all outpatient procedures are scheduled accurately with optimum customer service.•Maintains and assist with scheduling manuals within each section in collaboration with Section Coordinator or coordinator or scheduling.•Responsible and accountable for consistently maintaining Scheduling Guidelines and Compliance Regulations as identified by the manager or coordinator.•Works with manager/coordinator to ensure all quality control measures have been addressed.•Follows HIPPA guidelines when working with confidential patient information.•Assists manager and coordinator of the section with ordering and purchasing of all necessary office supplies. Show less •Registration: Initiates and completes patient visit information in accordance with YNHH department protocol. -Collects necessary patient demographic and insurance information when completing the registration process.•Scheduling: Accurately and promptly schedules patient appointments per department standards. -Schedules patient appointments by obtaining all necessary patients demographic and insurance information. Works in collaboration with clinical team to schedule appointments according to facility schedule, staff availability and patient needs.•Insurance: Ensures appropriate financial information is accurately obtained and documented to ensure proper reimbursement to the health system. -Demonstrates understanding of the various third party payers and accurately completes insurance entry in order to satisfy billing requirements.•Customer Service: Follows Customer Service guidelines in accordance with YNHH department protocol. -Ensures smooth functioning of all processes in order to ensure a positive patient experience by acknowledging and receiving patients, physicians and visitors to the department following the YNHHS Standard of Professional Behaviors.•Resource Management: Utilizes Health System and Department resources to effectively support the patient experience. -Participates in designated committees, staff meetings, workgroups, and attends all in-service to support team building and communication enhancements.•Supports Organizational and Departmental Goals -Performs all functions in accordance with established policies and procedures.•Performs other duties as assigned by Supervisor. -Identifies and recommends opportunities to improve Patient Access activities. Show less

  • Scheduler - PER DIEM

    Feb 2023 - now

  • Patient Financial Access Facilitator

    May 2021 - Feb 2023