Giovanni Brooks

Experience

• 

  Hollister Co.

  Oct 2020 - Jun 2023

  Brand Representative

  • Develop meaningful relationships with customers to encourage trust and loyalty.• Understand and demonstrate the product or service to the customer.• Greet guests, reply to questions, increase merchandise interaction, and give excellentservice.• Assess customer demand and also provide information and guidance on productcharacteristics.• Carry out daily tours of areas of responsibility at the store and ensure the visual appearance ofthe department.• Provide excellent customer service to ensure satisfaction.• Answer customers' questions and get a manager if the answer doesn't solve the issue.• Handle cash, credit, or check transactions with customers.• Resolve customer complaints, guide them, and provide relevant information. Show less

• 

  Universal Music Group

  Jun 2023 - Aug 2023

  Production Intern

  • Supported the senior director in setting up communications with vendors and other departments• Assisted sales and operations departments in coordinating costing and sampling for key artist projects. • Maintained and organized WIP reports in Excel for sample tracking charts across multiple retail accounts.• Worked in Microsoft Dynamics Nav system to help create item cards and issue purchase orders.• Presented a capstone project highlighting the Samra Origins merchandise launched by The Weeknd to senior management and production team to conclude the internship.• Attended executive speaker events and masterclasses highlighting different areas of the music business, including A&R, artist development, branding, and publishing. Show less

• 

  Verve Label Group

  Jun 2024 - Aug 2024

  Publicity Intern

  • Compiled media lists by researching journalists, photographers, reporters, and editors across domestic and international markets• Organized and maintained the Verve media database containing a directory of journalists and other contacts• Researched press opportunities for various artists and presented ideas to management• Edited press releases and pitches for press campaigns around albums and singles.• Assisted the marketing department in organizing and packaging promotional items for press contacts • Worked alongside the publicity team to provide support during an artist photoshoot • Collaborated on a capstone research project to provide a comprehensive marketing campaign for VLG artists Show less

• 

  Binghamton University School of Management

  Sept 2024 - now

  Student Assistant

  Actively supporting the Director of Student Engagement and Strategic Outreach in managing and coordinating activities related to student organizations and alumni outreach.