Willie Maxfeldt

Experience

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  State Farm ®

  Mar 1988 - Aug 2019

  Managed 8 claim professionals handling of 1200 complex first and third party injury claims.Extensive litigation experience, manage more than 100 active litigation files involving complex liability and damage issues.Established initial litigation plan through all phases of discovery and coordinated selection of internal and outside counsel for proper representation.Applied comprehensive knowledge of legal liability, general insurance policy coverage and state tort laws.Monitor claim reserves and extend settlement authority.Effectively managed budgets, salary administration and expense controls for team.Oversaw compliance training and adherence.Tailored employee coaching to the various experience levels within the team. Consistently coached to necessary pace required to meet service levels. Show less Supervised 9 claim professionals handling of complex property damage claims for 6 states with caseload of 500-600 claim files.Comprehensive knowledge of multiple auto policies and adherence to Department of Insurance Regulation and applicable statutory laws in six states of responsibility. Managed administrative overhead, including personnel costs, within tight budgetary controls.Optimized the effectiveness and efficiency of the team through superior leadership style, driving results in key performance indicators (KPIs). Show less Created a centralized Total Loss Operation in California inclusive of process/ procedures/ staffing recommendations and implementation.Improved efficiencies in salvage processing from total loss identification to sale of salvage through process improvement, reducing cycle time by 4 days, decreasing expenses and expediting salvage sale.Implemented early total loss identification process, streamlined inspection process, achieved reduction in storage expense in excess of $14 million annually. Served on the project tam that provided recommendations for optimizing the effectiveness and efficiency of the business model.Engaged and collaborated with key stakeholders when reengineering statewide workflows. Show less

  • Claim Team Manager-Complex Injury

    Mar 1988 - Aug 2019

  • Claim Team Manager-Complex Property

    Jun 2014 - Jun 2016

  • Claim Team Manager- Complex Injury

    Jun 2009 - Jun 2014

  • Process Team Manager

    May 2003 - Jun 2009

  • Bodily Injury Superintendent

    May 1997 - Jun 2009

  • Property Damage Supervisor

    May 1992 - May 1997

  • Claim Support Suppervisor

    May 1991 - May 1992

  • Claims Representative

    Mar 1988 - May 1992