Jan Steurs

Jan Steurs

Software Engineer

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location of Jan SteursBrussels Metropolitan Area

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  • Timeline

  • About me

    IT Service Quality Manager Operations Centre of Excellence @ Ypto

  • Education

    • Sint Jozefscollege Herentals

      1990 - 1996
      Languages - Mathematics
    • Katholieke Hogeschool Kempen

      2004 - 2005
      Master Webdevelopment Webdevelopment Macromedia Studio
    • KU Leuven

      1996 - 1998
      Political and social sciences
    • Katholieke Hogeschool Kempen

      1998 - 2003
      Bachelor Computer Sciences Computer Sciences
  • Experience

    • Colruyt Group

      Jul 2003 - Aug 2005
      Software Engineer

      Software Engineer with Infoco n.v., daughter company off Colruyt. Within the development group Personnel mainly responsible for the technical analysis and programming off the new remuneration process for the entire Colruyt group.

    • Sogeti

      Sept 2005 - Dec 2008
      Application Software Engineer

      Software Engineer within team EAI at KBC Brussels.

    • KBC Bank & Verzekering

      Jan 2006 - Jan 2008
      EAI
    • CloudTeam

      Jan 2006 - Jan 2008
      EAI
    • CGI

      Jan 2009 - Sept 2016

      Release management at Electrabel Woluwe. Managing, coordinating and planning releases Sap portal/ Moss Sharepoint and Internet/Extranet.

      • M&S Local Delivery - Contractor Electrabel

        Apr 2014 - Sept 2016
      • Eufes release management - Contractor Electrabel

        Jan 2009 - Sept 2016
    • ENGIE Belgium

      Jan 2009 - Jan 2010
      EUFES Release Coordinator
    • Nike

      Sept 2016 - Jul 2017
      IT Service Transition Manager - Release Management
    • Verizon

      Jul 2017 - May 2021
      Change Manager

      As part of the global Verizon PMO team working on the global JNJ managed voice services account, I'm taking up the role as change manager for EMEA region. Responsible for the change control process at both JnJ and Verizon for Project, CSR and break fix related requests. Working closely with all stakeholders (internal and external) on providing a pragmatic ITIL solution fit for purpose.

    • HCLTech

      May 2021 - Mar 2022
      Global Stable Team Lead

      Manage global team responsible for implementing multiple complex service requests on Network Data, Network Security, Cisco IPT and Contact Center infrastructure for JNJ NIS.

    • Atos

      Mar 2022 - Jun 2023
      Detect2Correct Process Manager Vlaamse Overheid @ Atos
    • Ypto

      Jul 2023 - now
      IT Service Quality Manager Operations Centre of Excellence
  • Licenses & Certifications

    • ITIL® 4 Foundation

      PeopleCert
      Dec 2024
    • ITILv3 Foundation

      EXIN
      Nov 2013
    • PRINCE2 Foundation Examination

      APMG-International
      Apr 2012