Vaishali Agrawal

Experience

• 

  IBM

  Nov 2017 - now

  • Act as liaison between the business units, technology teams and support teams (Onsite and offshore), working with a team of 15+ at a time.• Gathered requirements from key stakeholders and performed in depth analysis of SRS to create user stories or focused solution• Conducted & participated in brainstorming sessions, interviews, and end-user workshops with clients• Helped in transition of our legacy architecture to ODA (Open Digital Architecture) based on TM Forum recommendations.• Helped client in creating the new platform and backup tool to manage television products using DOF architecture.• Owned end-to-end product development and project delivery, negotiating with stakeholders, etc.• Transformed user stories into story realization documents to cover end to end process, modelled the functional process through IBM'S BWL,etc.• Managed and updated the product backlog based on business value• Communicated Vision and Goals at the outset of every Release and Sprint• Assisted in elaborating Epics and Features into granular user stories which are achievable within single sprints• Communicated client's business requirements by constructing easy to understand data by translating them into deliverables such as use cases/ service models/scenario analysis/workflows/ mock-ups/end-to-end flow diagrams.• Conducted comprehensive gap analysis, produced traceability documentation, proposing practical solution• Facilitated and performed user acceptance testing, reviewed the test cases, supported defect triaging for smooth deployment.• Demonstrated multitasking abilities across diverse requirements.• Maintained strong client relations helped in achieving customer satisfaction.• Provided internal and external status reports• Cultivated robust cross-functional partnerships with Design, Pre-Production, Production Teams, and Vendors. Show less

  • Business Analyst

    Jun 2019 - now

  • System Engineer

    Nov 2017 - Jun 2019