Nisha Patel

Experience

• 

  Amptronics

  Dec 2013 - Jan 2014

  Engineering Intern
• 

  Amptroics

  Jun 2014 - Jul 2014

  Summer Intern

  -Industrial Training on “Microcontrollers and Embedded C”.-Hands-on experience about interfacing the microcontrollers with the Low Noise low power sensors and various communication protocols-Worked under the Marketing manager to deal with distributors, corporate clients -Coordinated sales distribution by establishing sales territories, quotas & goals

• 

  Caterpillar Inc.

  Dec 2015 - May 2016

  Research Intern

  -Awarded highest (S) grade for presenting this project as part of final year thesis and received Pre Placement Offer (PPO)-Worked with Advanced Component and System Division in Core Hardware, Platform software, and Research team-Designed an efficient battery charging system for engines along with a working MATLAB model-Part of Wireless Sensor Project aimed at making Caterpillar machines wireless to reduce complexity and short circuit, wiring problems using PTC CREO

• 

  Siemens Healthineers

  Jul 2016 - Mar 2018

  Engineer-R&D Design and Development

  Worked on the design and development of Syngo- clinical imaging software -Developed 1st one of a kind tool to optimize testing team's TAT by 32% -Revamped UI with a quicker completion rate for all digital imaging scanners to reduce customer escalations based on customer dataPart of Magnetic Resonance post-processing visualization team -PoC for BreVis-breast tumor reporting module -Managed 8 applications to new implement features to improve quality and efficiency based on revised healthcare standards. Show less

• 

  Krishastr

  Feb 2019 - Mar 2020

  Co-Founder

  -Incubated at NSRCEL -IIM Bangalore-Agri-tech startup with a diversified product line providing accessible and efficient products to small scale farmers at a marginal cost-Portfolio includes innovative, low-cost, personalized machines that greatly reduce overall farming costs, increase small scale farming efficiency

• 

  Accenture

  Apr 2019 - May 2019

  Summer Intern

  -Part of Consumer Insights and Growth team- Awarded Pre Placement Offer (PPO)Devised Cost Optimization Strategy for an Indian diversified conglomerate• Identified potential benefits on operational data received across categories within defined scope by analyzing price, policy, and consumption levers; presented analyses to the CXOs to get buy-in and conducted workshops to help onboard national travel partners by organizing a reverse auction

• 

  Accenture

  Aug 2020 - now

  Responsible for crafting client success stories, supporting both client and Accenture project teams to deliver high-quality project deliverables.Key Projects:-Omni-channel design, Global insurance organization • Drove growth & operational efficiencies through an improved customer-centric experience by focusing on three transformation pillars- Enterprise platform, AI-powered experience & Workforce optimization. Responsible for enabling digital capabilities across voice & digital contacts. -Conversational Ads Campaign, Leading American Energy Company • Developed end-to-end upper funnel campaign strategy by conducting elaborate design thinking workshops to educate the stakeholder on this new offering and also understand their requirements on intent, channel, device, and budget preference. Designed the E2E bot conversation and supported the build from a functional perspective. Analysis and post-campaign optimization ongoing-Contact Center as a Service Strategy, Global Lifesciences Multinational• Reimagining the customer journey through digital and articulating Northstar vision. Created a Contact Center As a Service Strategy to translate the vision into reality by assessing the transformation from the lens of people, process, and technology for Operating model refinement, tech assessment, devising program governance model, and prioritizing a 3-year implementation transformation roadmap across regions & LoBs-Awards & Recognitions:• Winners of the Accenture iBOT 3.0 Challenge to receive an MD&I grant for my solution on “AI-enabled voice bots designed for people who need cognitive assistance”• Fast track promotion-Training & Certifications• Excel, Microsoft Visio, PowerBi, Tableau, Botmock• Certified in the KoreAI Platform• Trained in Verint Speech Analytics, Callminer, Consulting Readiness, Agile Methodologies, Design Thinking-Internal Initiatives• Actively involved in team engagement initiatives• Editor, Accenture internal global newsletter Show less Key Projects:-Contact Center Modernization Strategy, Design & Implementation, US Healthcare company• Developed new omni channel experience for patients and employees by studying as-is process and developed personalized to be patient journey across multiple LoBs by creating detailed conversation designs-Omni-Channel Customer Journey, Global Beauty firm• Assessed customer touch points to derive behavioural attributes and RCA of sentiment. Created value tree to identify growth levers as per client nuances. Assessed brand’s marketplace, D2C performance, social media analysis to design digital experience strategy with roadmap to improve CLV, customer engagement & retention-Chatbot Conversation Design, US based Utilities client• Facilitated workshop with all the stakeholders to understand process bottlenecks and ideate the to-Be user journey. Designed conversational flows and built user stories to help develop seamless conversations across different customer personas for the high-volume intents from speech analysis to enhance customer support and bring in cost efficiency through digital channel adoption-Contact Center Location & Technical Strategy, French Fashion Brand• Assisted & drove conversations with business stakeholders to understand their technical architecture & audience consideration to devise their to-be location and design of their next gen contact center technology-Advanced Customer Engagement Center of Excellence• Conversational ads placement & demo for individually for utilities, healthcare, banking, insurance & telecom clients• PoV on Voice AI and Voice bots for a banking major• Operating Model redesign- as-is vs proposed for an educational media company• Social media listening through an outside in assessment of customer feedback & experience -Awards & Recognitions:• Practice Champion Award 2021• Top Three Winners of Top 3 winner of Accenture Customer Ultra Challenge across all Accenture nodes Show less

  • Management Consulting Manager

    Jun 2024 - now

  • Management Consultant

    Dec 2021 - May 2024

  • Management Consulting Analyst

    Aug 2020 - Nov 2021