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Cameron McKenzie

Cameron McKenzie

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  • Timeline

  • About me

    Driven professional with a passion for excellence: Leveraging expertise to propel success

  • Education

    • Ossett Academy

      -

    • University Centre at the Heart of Yorkshire Education Group

      -
      Information Technology

  • Experience

    • Fujitsu UK

      Aug 2014 - Mar 2024

      - Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.- Undertaking HR activities as needed- Acting as an escalation point where difficult or controversial calls are received- Producing statistics and management reports- Representing the Service Desk at meetings- Arranging staff training and awareness sessions- Liaising with senior management- Liaising with change management- Performing briefings to Service Desk staff on changes or deployments that may affect volumes at the Service Desk- Assisting Analysts in providing first line support when workloads are high, or where additional experience is required. Show less

      • Service Delivery Manager

        Sept 2021 - Mar 2024

      • Service Desk Manager

        Jan 2020 - Sept 2021

      • Product Support Engineer

        May 2015 - Jan 2020

      • Technical Support Technician

        Aug 2014 - May 2015

    • UK Home Office

      Mar 2024 - now
      Head of Service Desk

  • Licenses & Certifications

    • MTA: Networking Fundamentals - Certified 2016

      Microsoft
      Nov 2016
      View certificate certificate

    • ServiceNow Certified System Administrator

      ServiceNow
      Nov 2024

    • ITIL Foundation Level

      PeopleCert
      Feb 2022