Prateek Shukla

Experience

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  Reliance Communications

  Aug 2003 - Jun 2012

  Project Manager

  Started as Graduate Engg. Trainee in technical (Telecom Networks) and Supply Chain. Post trainee period, assigned the role of Project Engineer for one vertical (MW transmission).Managed supply chain and drove execution.The Role expanded into Project Manager of multiple technical verticals (MW and wireline transmission) with 4 trainees directly reporting under me. Played a vital role in telecom network rollout of more than 25,000 sites in one of the largest network rollout of its timeUndertook detailed project planning, Budget and Capex planning for the functionManaged budget and resources based on scope and time linesAssigned as Program Manager for a complete functional vertical (Wireless Network). Managed of a team of 86 people across the country Oversaw Procurement management, Logistics management including multibillion value inventory management and reconciliation and drove Field Execution to meet project objectives.Displayed Leadership and Organizational skills. Took Manpower development (training) and engagement initiativesQuality Assurance and Control Show less

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  Jio

  Jun 2012 - Aug 2014

  PMO, FTTH Construction

  As a Lead PMO for FTTH function, led the National Program Management team for Wireline (FTTH) Infrastructure Rollout.Engaged a Project Management Consultant (PMC) for a FTTH project in Ghaziabad and actively did contract management on company’s behalf.Instrumental in design and detailing of Technical Services Agreement (TSA) for a Global FTTH partnership with a renowned Telecom Operator.Other Initiatives and Assignments:1. Developed PMC Engagement philosophy, detailing of deliverables and capability Evaluation of prospective PMC vendors2. Created and evolved an overall Rollout Strategy and Organizational DesignSet up and operationalized the Project War Room3. Conceived, planned and operationalized an effective project Rollout Tracking Mechanism4. Created and rolled out Process flows, SOPs, Training Manuals, Audit Manuals and repositories Show less

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  Housing.com

  Sept 2014 - Dec 2015

  Program Manager

  Business responsibilities include Franchise Expansion, training, OPS rollout, driving marketing and revenue programs and initiatives.Undertook many product surveys, development of product requirements and product development & launch.Played a key role in defining business metrics, development of Business Intelligence (BI) dashboards.Responsible for Staff Training and development. Undertook initiatives on training content (videos, delivery medium and mechanism). Other responsibilities and deliveries:Business Strategy and Roll-out StrategyNew Business developmentManaged simultaneous business launch in 9 districtsEnd to end Operations Management incl. Field OPS, Call Center OPS, Quality & Backend OPS. Development of SOP, training modules and quality management frameworkSimultaneous work on multiple new revenue streams. Process learning, standardization and rolloutCoordination for smooth execution of marketing initiatives - Digital and Online, BTL activation Show less

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  Jio

  Jan 2016 - Feb 2020

  PMO

  Add value through data analytics to bring out insights and action plan for improvement of Key Operational Performance IndicatorsEnsure timely infrastructure readiness and fully functional state of the art centralized network operations centre at Mumbai. The facility shall have the capacity and technical wherewithal to support and address field operations and customer issues in real timeTimely completion and implementation of automation projects to ensure real time identification and resolution of customer issues hence ensuring unparallel customer experienceDimensioning and continuous review and fine-tuning of manpower available with each function, both on the ground as well as backend support. Also ensure development of technical competence of resources through trainingDevelopment of standard operating procedures (SOP) and workflows and meticulous implementation of the sameDevelopment and implementation of standard position level dashboards, right from first level resource to management reporting, using all the insights to ensure information transparency and operational efficiencyWork towards a forward looking, outcome based forecasting mechanism to ensure proactive resolution of issues and adopting a log based approach rather than engage in post facto fault resolution Show less

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  Excellynce Asesores LLP

  Feb 2020 - Mar 2022

  Partner & Director

  Pre-Bid Activities: Project feasibility reports (technical compliance, quotations, payment terms, penalty/SLA and cash flow analysis), Competitive bid preparationPreparation and regular update of Project Baseline Plans for various tracks viz. OFC, Infrastructure, NOCBaseline and periodic project cashflow analysis and impact on project timelines and costProject risk identification, analysis and mitigationProject Organization finalization and Resource Gap Analysis, Role wise Division of ResponsibilityWar-room management:- Project Control Process and trackers viz. DPRs, WPRs, Issue Registers, Hold/Delay Trackers, Action Taken Reports etc- Automated field information collation with regard to work progress and identification of issues hampering progress- Issue Escalation Process & Matrix- Effort coordination for issue resolution, Project Monitoring & Course Correction- Change Management- Project critical path management- Automated tableau automated operational dashboards- Contract management: RFP, SOW drafts for vendors, contract T&C, fortification of existing contracts- Management process implementation and regular reconciliation template Show less

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  Cisco

  Mar 2022 - now

  High Touch Operations Manager

  - Customer point of contact for Rapid and Effective Resolution of Critical Incidents in Core IP MPLS network through online collaboration among high touch engineers, technical services, advanced services and engineering teams- Escalation, Interlock and engagement with TAC support and Engineering, Device teams for proper RCA and closure- Problem Management through effective bug identification and fixes for repeat issues- Engage and Support network planning and solution architects with operational inputs to avoid known issues in new/existing deployments- Data analytics for identification of repeat signatures, severity for proactive fixes- Generate Sales Lead based on customer pain points and mapping with existing solution/services in CX team- Drove Jio Cinema IPL Broadcast from Cisco (network design, optimization, audit, deployment, monitoring, automation, troubleshooting, problem management and uptime) Show less