Nelson Dias

Experience

• 

  3i Infotech Ltd.

  Mar 2007 - Apr 2008

  Customer Support Engineer

  Desktop and Network support at Air India Airport Office Bajpe and Booking office Mangalore

• 

  ORG Informatics Limited

  Jul 2008 - Mar 2009

  Desktop Support Engineer

  Dell Desktop and Laptop Support at Infosys Mysore

• 

  Advanced Micronic Devices Ltd

  Apr 2009 - Nov 2011

  System Administrator

  Worked at Infosys Mangalore as Dell Server Engineer.Dell PowerEdge Servers, Storage, Laptop and desktop Support,Building and configuring RAID, upgradation of server hardware and troubleshooting

• 

  IBM

  Feb 2012 - Jun 2015

  System Operations Senior Specialist

  • WINTEL and VMware Remote Support to EMEA and AG clients• Service Activation & Deactivation of Physical and Virtual Servers• RAID Configuration, Reconstructing RAID, Drive expansion activities• Building Physical as well as VMware Virtual servers and transition to Steady state after running post build activities• Troubleshooting server issues based on Incident and Change records• Running Health check and fixing violations/vulnerabilities on servers• Installation and remediation of IBM Tivoli tools of Customer production Servers.• Incident and Change management for the project purpose• Working on projects like new tool deployment, Firmware upgrade of physical servers• Suggesting and implementing technical Ideas and best practices to other teams Show less

• 

  STI Infotech PVT LTD

  Jul 2015 - Feb 2021

  Technical Support Specialist

  • IT Infra consultation to customers, Understanding the requirements and proposing the solutions• Implementation and migration of Windows 2016, 2012 R2, Hyper-V, Cluster setups etc• Email setup and migration on Exchange, O365, GSuite and other 3rd party mailing solutions• Data Loss Prevention and Data Encryption solutions on Winmagic Securedoc, Symantec Endpoint, McAfee EPO and Data Resolve indefend• Presales and Implementation of Backup solutions like Veritas Backup Exec, Netbackup and Veeam solutions for Data backup and availability, Commvault, Acronis, Druva inSync and Microfocus Connected MX• Deploying the Microsoft Failover clustering solutions for Hyper-V VMs and SQL• Presales activity for IT security solutions from Checkpoint, Symantec and McAfee• Sizing and deploying Cloud solutions on Azure, AWS and Netmagic datacenters• Deployment of Aruba devices and working with Technologies like Clearpass and Airwave• Working with Aruba security solutions like ClearPass , Mobility controllers and Wireless Access Points• Planning and executing the customer projects like datacenter migrations, IT support handovers and documentation Show less

• 

  Ocwen Financial Solutions Pvt. Ltd. - APAC

  Mar 2021 - now

  Information Security Operations with Administration and Monitoring of tools like CrowdStrike Falcon, Mcafee EPO, Microsoft Defender for Endpoint, Carbon Black EDR, Bitdefender Gravityzone, O365 Security, Cloudflare Area1 security, AWS Security, Cisco ISE , AzureMFA, RSA authentication Manager, Cisco FMC, Cisco Secure Cloud Analytics, Trend Micro Conformity, Palo Alto Panorama, Prisma Cloud and Versa SASE

  • Assistant Manager - Information Security

    Jul 2023 - now

  • Team Lead - Information Security

    Mar 2021 - Jun 2023