Nelson Dias

Nelson Dias

Customer Support Engineer

Followers of Nelson Dias500 followers
location of Nelson DiasBengaluru, Karnataka, India

Connect with Nelson Dias to Send Message

Connect

Connect with Nelson Dias to Send Message

Connect
  • Timeline

  • Skills

    Servers
    Windows server
    Vmware
    Troubleshooting
    Technical support
    Network administration
    It service management
    Active directory
    Vmware infrastructure
    Storage
    Office 365
    Endpoint security
    Microsoft exchange
    Hyper v
    Pre sales technical consulting
    Data security
    Cloud consulting
    It infrastructure management
    Technical solution design
    Windows
    Storage area network
    Data migration
    Email migration
    Managed services
    Solution architecture
    Infrastructure
    Pre sales
    Written communication
    Team management
    Aruba wireless
    Network security
    Backup exec
    Dell poweredge servers
    Aruba clearpass
    Windows server 2008
    Vmware esx
    Vsphere
    Windows server 2003
    Group policy
    Dhcp
    Remote desktop
    Dns
    Wintel
    Laptops
  • About me

    Information Security Professional with diverse experience across IT Infrastructure, Networking and Security

  • Education

    • SNM Ploytechnic Moodbidri

      2003 - 2006
      Diploma Electronics and Communication

      Diploma in Electronics and Communication Engineering

    • SVS College Bantwal

      2001 - 2003
      PUC Computer Science

      PUC Science

    • Adarsh High School Taccode

      1998 - 2001
      SSLC Higher Secondary Education

      SSLC

    • Apex Institute of Management and Technology

      2009 - 2011
      Master in Electronics and Telecommunication Engineering Digital Communication A
  • Experience

    • 3i Infotech Ltd.

      Mar 2007 - Apr 2008
      Customer Support Engineer

      Desktop and Network support at Air India Airport Office Bajpe and Booking office Mangalore

    • ORG Informatics Limited

      Jul 2008 - Mar 2009
      Desktop Support Engineer

      Dell Desktop and Laptop Support at Infosys Mysore

    • Advanced Micronic Devices Ltd

      Apr 2009 - Nov 2011
      System Administrator

      Worked at Infosys Mangalore as Dell Server Engineer.Dell PowerEdge Servers, Storage, Laptop and desktop Support,Building and configuring RAID, upgradation of server hardware and troubleshooting

    • IBM

      Feb 2012 - Jun 2015
      System Operations Senior Specialist

      • WINTEL and VMware Remote Support to EMEA and AG clients• Service Activation & Deactivation of Physical and Virtual Servers• RAID Configuration, Reconstructing RAID, Drive expansion activities• Building Physical as well as VMware Virtual servers and transition to Steady state after running post build activities• Troubleshooting server issues based on Incident and Change records• Running Health check and fixing violations/vulnerabilities on servers• Installation and remediation of IBM Tivoli tools of Customer production Servers.• Incident and Change management for the project purpose• Working on projects like new tool deployment, Firmware upgrade of physical servers• Suggesting and implementing technical Ideas and best practices to other teams Show less

    • STI Infotech PVT LTD

      Jul 2015 - Feb 2021
      Technical Support Specialist

      • IT Infra consultation to customers, Understanding the requirements and proposing the solutions• Implementation and migration of Windows 2016, 2012 R2, Hyper-V, Cluster setups etc• Email setup and migration on Exchange, O365, GSuite and other 3rd party mailing solutions• Data Loss Prevention and Data Encryption solutions on Winmagic Securedoc, Symantec Endpoint, McAfee EPO and Data Resolve indefend• Presales and Implementation of Backup solutions like Veritas Backup Exec, Netbackup and Veeam solutions for Data backup and availability, Commvault, Acronis, Druva inSync and Microfocus Connected MX• Deploying the Microsoft Failover clustering solutions for Hyper-V VMs and SQL• Presales activity for IT security solutions from Checkpoint, Symantec and McAfee• Sizing and deploying Cloud solutions on Azure, AWS and Netmagic datacenters• Deployment of Aruba devices and working with Technologies like Clearpass and Airwave• Working with Aruba security solutions like ClearPass , Mobility controllers and Wireless Access Points• Planning and executing the customer projects like datacenter migrations, IT support handovers and documentation Show less

    • Ocwen Financial Solutions Pvt. Ltd. - APAC

      Mar 2021 - now

      Information Security Operations with Administration and Monitoring of tools like CrowdStrike Falcon, Mcafee EPO, Microsoft Defender for Endpoint, Carbon Black EDR, Bitdefender Gravityzone, O365 Security, Cloudflare Area1 security, AWS Security, Cisco ISE , AzureMFA, RSA authentication Manager, Cisco FMC, Cisco Secure Cloud Analytics, Trend Micro Conformity, Palo Alto Panorama, Prisma Cloud and Versa SASE

      • Assistant Manager - Information Security

        Jul 2023 - now
      • Team Lead - Information Security

        Mar 2021 - Jun 2023
  • Licenses & Certifications

    • MS: Windows 7, Configuring

      Microsoft
      Dec 2015
      View certificate certificate
    • Symantec Certified Specialist

      Symantec
    • IBM Certified Technical Sales Specialist - Power Systems with POWER8 Enterprise V1

      IBM
      Jul 2015
      View certificate certificate
    • IBM Certified Technical Sales Specialist - Power Systems with POWER8 Scale-out V1

      IBM
      Jul 2015
      View certificate certificate
    • MCTS: Windows Server 2008 Network Infrastructure, Configuration

      Microsoft
      Nov 2012
      View certificate certificate
    • MCPS: Microsoft Certified Professional

      Microsoft
      Apr 2012
      View certificate certificate
    • MCTS: Windows Server 2008 Active Directory, Configuration

      Microsoft
      Dec 2011
      View certificate certificate
    • MCTS: Business Desktop Deployment

      Microsoft
      Mar 2010
      View certificate certificate
    • MCTS: Windows 7, Configuration

      Microsoft
      Dec 2011
      View certificate certificate
    • MCPS: Microsoft Certified Professional

      Microsoft
      Dec 2007
      View certificate certificate