Alonso Agapito

Experience

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  Pontificia Universidad Católica del Perú

  Aug 2009 - now

  Professor

  Electrical and Electronic FacultyCollaborated with the teaching and evaluation processes in 5 courses in Science and Engineering. (1) Mentored students on Power Electronics, Digital Systems, Clinical Engineering, Control Theory 2 and Electronic Engineering. (2) Thesis Mentor

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  COVIPERU

  Jan 2010 - Dec 2010

  Field Engineer

  Responsible of Technical Support on-site. Besides developing systems based on microcontrollers to emulate Weighting Stations.

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  BioPro Perú

  Jan 2011 - Aug 2015

  Customer Service Manager - Medical Devices

  Built Engineering-Medical Devices Department from ground up. Managed cross-functional teams in sales and technical support. Contributed in international meetings and training sessions with partners such as Medtronic, Leica, Integra LifeSciences, Neurologica and Christie Medical Holdings.(1) Negotiated contracts with public and private institutions with 86% success rate, growing revenue by $1M.(2) Created a specialized workshop for maintenance and calibration of biomedical equipment using 5S methodology.(3) Re-engineered teamwork workflows resulting in 93% availability of installed equipment.(4) Collaborated with Regulatory Affairs, accelerating clearance of medical devices, under FDA and CE marking guidelines, from 18 months to 7 weeks.(5) Designed communication strategies for different products and services, to create brand awareness and value differentiation.(6) Presented solutions for medical devices and associated services to over 25 stakeholders and key decision makers.(7) Trained and assisted medical staff in the surgical field (operating room). Show less

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  LINUS

  May 2016 - May 2018

  Client Strategist

  Working with cross-functional teams to develop communication strategies for science and healthcare.(1) Designed and developed marketing plans to improve clients’ brand awareness, profits, and revenues. (Average client satisfaction score: 9.1/10).(2) Led projects on Market Discovery, Product Launch, Brand Activation, and online site improvements.(3) Created dashboards to enhance the data analysis and aggregated data for quantitative and qualitative analysis.(4) Collaborated with internal and external cross-functional teams to coordinate brand launch activities. Show less

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  Hult International Business School

  Sept 2016 - Aug 2017

  Graduate Teaching Assistant

  Coached and mentored MBA candidates on the following courses:(1) Quantitative Methods for solving business problems; understanding how utilization of data and modern computational techniques lead, managers and entrepreneurs, to better decisions. (2) Operations Management to thoughtfully manage and direct resources, such as capital, labor, technology, and information in a global economy to address the supply of goods and services.

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  TECNASA.

  Nov 2018 - Jan 2020

  CT, MR, DR, PACS/RIS Specialist

  Senior engineer, specialized in X-Ray, CT, MR and PACS/RIS systems.(1) Installation, commissioning, repair, and maintenance of fixed and mobile Samsung X-Ray systems.(2) Installation, commissioning, repair, and maintenance of Hitachi CT Scanners.(3)Site design and assessment for medical equipment.(4) Assessment, design, and improvement of maintenance workflows with public and private hospitals.(5) Strategy and Execution of improved warehouse workflows.

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  Siemens Healthineers

  Jan 2020 - now

  Currently driving client satisfaction and optimizing customer service operations, I'm leading the customer care center with a proactive focus on efficient resource management and team development. Ensuring smooth daily operations. Also, working to uphold quality standards and responsiveness in every client interaction. Plus, crafting insightful analytical reports and informing strategic decisions while enhancing service performance. By fostering a collaborative and high-performing team environment, I'm committed to maximizing potential and delivering outstanding client experiences. Show less

  • Customer Care Center Manager

    Nov 2024 - now

  • Customer Service Engineer

    Jan 2020 - Nov 2024
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  UTEC - Universidad de Ingeniería y Tecnología

  Apr 2021 - now

  Professor

  Bioengineering Faculty(1) Clinical Engineering(2) Biodesign(3) Thesis Mentor

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  Universidad Peruana Cayetano Heredia

  Mar 2024 - now

  Professor

  Biomedical Engineering Faculty(1) Clinical Engineering(2) Clinical Engineering Advanced Topics