Donna Feddern

Experience

• 

  Seattle Public Library

  Dec 1997 - Jun 1999

  Student Librarian

  Provided reference services for patrons of all ages at the Green Lake Branch Library. Assisted patrons in use of library catalog and computers.

• 

  Amazon.com

  Jan 1998 - Jan 1998

  Cataloging Intern

  Provided authority control for music records. Assisted in creation of initial non-fiction browse tree for Amazon UK site. Added subject headings to improve visibility of titles on the site.

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  Bill and Melinda Gates Foundation

  Jan 1999 - Jan 2000

  Automation Systems Research Coordinator

  Tested and wrote instructions for installation of library catalog software on secure Gates computer models. Presentations to visiting grant recipients. Training for coworkers on library catalog installation. Maintained automation systems web pages on Gates Foundation website.

• 

  Free Library of Philadelphia

  Nov 2000 - Aug 2002

  Adult/Young Adult Librarian II

  Provide customer service to users of all ages. Act as Branch Manager in supervisor's absence. Order books for teen and adult collections. Assist patrons in use of computers.

• 

  Escondido Public Library

  Mar 2003 - May 2013

  Supervise Technology Services staff, participate on management team, and oversee library's online presence (website, e-mail newsletter, catalog, social networking). - Directed library website's content strategy, architecture, design, development (including redesign in May 2011).- Coordinated content, curation, and community management for social networks (Facebook, Twitter, Pinterest, Flickr, Youtube). - Created content & marketing direction for e-mail newsletter committee. - Spearheaded LibraryYOU grant project to share local knowledge through videos and podcasts (public training, recording studio, website).- Led technology training for staff and public. - Coordinated RFP process for procurement of new integrated library software system (cataloging, web catalog, enhancements). Show less

  • Digital Services Manager

    Dec 2010 - May 2013

  • Senior Librarian, Digital and Media Services

    Dec 2009 - Dec 2010

  • Senior Librarian, Teen & Media Services

    Mar 2003 - Jan 2010
• 

  Rancho Coastal Humane Society

  Jan 2008 - Mar 2010

  Volunteer

  Socialize dogs at animal shelter. Work at fundraising and outreach events, staffing information booth to encourage donations, explain volunteer opportunities, and make public aware of animals available for adoption.

• 

  Timberland Regional Library District

  Jun 2013 - Oct 2020

  Manage the daily operations of a public building - staffing, workflows, safety, security, communications, supervision and connection to community partners.Accomplishments- Coordinated shift from passive to social, interactive programming to address social isolation and encourage community connection.- Developed staff team through hiring, coaching, and training, leading to an increase in morale.- Implemented safety procedures and emergency response training to prepare staff to handle building and dangerous behavior issues.- Developed resiliency programming series to address high rates of Adverse Childhood Experiences in Shelton.- Acted as library spokesperson for local media, increasing the publicity for events and services.- Created community engagement strategy for library branch renovation planning.- Facilitated community conversations to collect feedback during district strategic planning process. - Promoted Shelton Prevention Education Partners coalition through committee work on free community calendar that encouraged self-regulation through mindfulness in nature. Created vision for project, recruited committee members, provided budget input, and finalized project parameters. Equity Work- Established Shelton branch’s Equity, Diversity and Inclusion Team. Presented work at All Staff Training Retreat to encourage more focus throughout district.- Led development of and progress on community engagement goals to local Latinx and Tribal communities.- Coordinated Shelton staff’s monthly meal service at local homeless shelter.- Participated in staff BIPOC (Black, Indigenous, People of Color) support group. Show less Manage the daily operations of a public building - staffing, workflows, safety, security, communications, and supervision. - Improved safety and security processes at Olympia branch by working with library staff, police department, and security firm to install security cameras, train staff, and enforce behavior guidelines. - Created food garden on Olympia library grounds through project planning, budget development, and partnerships with local non-profits (GRuB, Thurston County Food Bank) as well as coordinating volunteers who were neighborhood homeless shelter guests. Show less

  • Branch Manager

    Apr 2017 - Oct 2020

  • Branch Manager

    Sept 2015 - Apr 2017

  • Branch Manager

    Jun 2013 - Sept 2015
• 

  United Way of Mason County

  Jul 2017 - Oct 2020

  Board Member at Large

  - Participated in hiring of new Executive Director.- Assisted in planning of annual Day of Caring events.

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  Washington State Department of Health

  Oct 2020 - Jun 2021

  Vital Records Manager

  Managed the statewide vital records program including the supervision of the registration, amendment, and issuance teams. Accomplishments- Provided training and support to 35 local health jurisdictions in preparation for modernized vital records laws that took effect in January 2021.- Collaborated on process improvements responsive to pandemic-related backlogs and difficulties customers encountered accessing services.- Coordinated timely responses to increased customer inquiries concerning new state laws and certificate orders.- Liaised with IT staff and vendors on system upgrades and changes required to prepare for changes in state law. Show less

• 

  Lewis Mason Thurston Area Agency on Aging

  Jun 2021 - now

  Direct the work of the Family Caregiver Support Program and Aging and Disability Resource Connections teams including case management, outreach, training, and customer service. Accomplishments- Developed and implemented a hybrid work model to bring staff back to the office safely.- Expanded the capacity of the Aging & Disabilities Resource Connection team by adding services and staff. - Revived and led the work of the regional Falls Prevention Coalition, recruiting members and providing community education.- Coordinated streamlining of processes for three departments working together on the annual Senior Farmers Market Nutrition Program.- Produced recruitment video to help prospective employees understand the work and culture of the agency.- Led government to government planning with local Tribes as agency’s Tribal Liaison. Show less

  • Chief of Programs and Services

    Jan 2024 - now

  • Community Supports Director

    Jun 2021 - Jan 2024