Kevin Coiley

Experience

• 

  AT&T

  Jun 1999 - Sept 2014

  Managed the transition of 16 new representatives to the National Business Services High Level Adjustment team along with training, directing, motivating and measuring their performance. Create means and processes for Government accounts focusing on the US military along with training, directing, motivating and measuring performance for teams of process and research representatives. Develop, direct, motivate and measure performance of customer service representatives teams. Provide front line customer support ranging from device troubleshooting to billing explanations.

  • NBS HLA Team Manager

    Jan 2014 - Sept 2014

  • Team Manager Process & Research

    Jun 2009 - Dec 2013

  • Customer Service Manager

    Dec 2000 - Jun 2009

  • Customer Service Representative

    Jun 1999 - Dec 2000
• 

  Puget Sound Energy

  Aug 2015 - now

  Customer Service Supervisor