Jana Vojtekova

Experience

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  Global Blue

  Jun 2010 - Nov 2014

  Project delivery and coordination including assignment of resources, estimation of costs, determination of timeline, creation and maintaining of project plan, ensuring delivery and coordination of tasks.I worked with teams of 2 - 10 people.Projects I delivered/coordinated: ISO Certification; Contact Centre Solution replacement; dashboard layer for data from different sources, chat interface; social media interface; interface between databases and other.I am familiar with Project Management Method PRINCE2 and ISO 10006:2003 (Quality management systems - Guidelines for quality management in projects). Show less

  • Business Operations Analyst

    Apr 2013 - Nov 2014

  • Customer Service Specialist

    Jan 2012 - Apr 2013

  • Back Office Supervisor

    Jun 2011 - Apr 2012

  • Customer Service Representative

    Jun 2010 - Jun 2011
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  Trenkwalder Solutions, s.r.o.

  Mar 2015 - Sept 2016

  Business Analyst

  Review and analysis of change requests for an in-house application and a Salesforce-based application; analysis of workflows; collection of functional and non-functional requirements; preparation of structured documents and analysis outputs.I was participating as a project member and User support on a rollout of a Salesforce-based HR application in different countries.I am a certified Salesforce administrator.

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  AFS Technologies, Inc.

  Oct 2016 - Sept 2018

  Product Owner

  Analysis and design of business requirements for cross-platform application for retail and direct sales delivery execution; translating customer requirements into product requirements; communication with internal / external customers; analysis and solution proposal; definition of detailed requirements for the resulting product; preparation and presentation of product features to internal and external customers.

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  TELUS Agriculture & Consumer Goods

  Oct 2018 - now

  Product Manager