Tracy Roberts

Experience

• 

  Lloyds Bank

  Jul 1989 - Sept 2000

  Various Lloyds Bank branch based positions
• 

  Lloyds Banking Group

  Mar 1998 - Jan 2017

  • Accountable for the day to day Line Management of 47 colleagues - responsible for all aspects of Performance Management including objective setting, development planning, coaching and absence management (including long term sick cases and maternity)• Delivering HR employee relations guidance and support to Senior Leadership team and Line Managers • Responsible for the end to end recruitment process from advertising to offer, including trainee recruitment and induction• Key involvement in workplace reorganisations, including restructuring, assessment and delivering outcomes• Working with the Senior Management team to drive forward the colleague engagement action plans and improve the colleague experience; delivering a 20% increase in colleague confidence within 6 months• Developing and delivering the people and capability plan in line with the Function objectives, including succession planning and talent management• Hearing manager for colleague grievance and disciplinary cases , including Union and HR consultation• HR mentor providing support and guidance to charities sponsored by LBG Foundation• Responsible for the end to end pay & bonus allocation process for my line reports reports• Owner of the Function training budget, working collaboratively with management to ensure that training opportunities and key messages are communicated Show less • Managed and prioritised the workflow for the Data Management team of 11 colleagues • Managed the recruitment, resourcing and development of the team to increase capability• Coached and trained colleagues on the HR processes and procedures • Delivered a new query reporting tool, that allowed the team to easily monitor project progress • Identified and prioritised problem management for projects • Proactively managed the Data User recertification, engaging with the Heads of Functions to review colleague access rights Show less • Managed and prioritised workflow, ensuring all complaints were completed within FSA handling timelines• Delivered a high level of customer service to both internal and external customers, whilst liaising with other complaint handling business units and the Financial Ombudsman Service• Provided performance management and complaint system training to a team of 9 staff• Identified and addressed behavioural issues and long term sickness within the team• Coached and trained colleagues on new complaint handling processes Show less

  • HR Practice Manager

    Sept 2011 - Jan 2017

  • Delivery Service Manager

    Dec 2010 - Sept 2011

  • Complaints Team Leader

    Nov 2009 - Dec 2010

  • Assistant Manager

    Sept 2002 - Nov 2009

  • Project Assistant

    Sept 2000 - Sept 2002

  • Team Leader

    Mar 1998 - Sept 2000
• 

  DAC Beachcroft LLP

  Apr 2017 - Feb 2018

  HR Service Desk & System Manager
• 

  The Orders of St John Care Trust (OSJCT)

  Feb 2018 - Apr 2018

  HR Advisor
• 

  ROBERTS AND MADGE LIMITED

  Apr 2018 - now

  Consultant

  Associate CIPD & ILM Qualified Coach & Mentor