Raj Krishnasamy

Experience

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  HP

  Jan 2006 - Jan 2007

  Backup Analyst
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  Dell Technologies

  Jan 2008 - Jan 2009

  Backup & Storage Administrator
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  GSK

  Jan 2010 - Jan 2020

  My role as Infrastructure Service Manager is to ensure that the overall IT infrastructure for several GSK’s critical systems is fit for purpose and provided in accordance with Service Level Agreements. I also act as the escalation point for operational service issues (covering all technologies, procedures and support teams), and project delivery approval (to ensure new services are built, tested and smoothly transitioned to live service). • Ownership – Responsible for end to end infrastructure services • Leadership – Engage, influence and negotiate with senior customers and stakeholders, including leadership of SWAT calls and After-Action Reviews (AAR). Represent entire infrastructure department at Customer Comm Cells and Service Reviews. • Standardization – Implement and execute standard, optimized infrastructure service management activities, including:• Availability – Responsible for end-to-end service infrastructure availability, including management of incidents, problems and change (inc. LIN management).• Backup – Responsible for ensuring complete confidence in ability to restore data at any time and recover business capability in event of disaster (IT Continuity Planning)• Capacity – Responsible for reducing system outages due to lack of capacity and saving money by optimizing capacity and by not deploying capacity too early.• Lifecycle – Responsible for reducing risk through elimination of single points of failures or data integrity risks as a result of fit for purpose reviews. Acts as approver for release into service. Responsible for lifecycle planning. • Cost – Responsible for showing how service costs change over time. • Knowledge – Responsible for knowledge share with customers and stakeholders, including monthly reporting. Build trust and credibility with customers and stakeholders. Tunjukkan kurang Administering Storage systems, managing the systems installation (hardware, software), restoring systems after failure, activities related to remote administration of computer systems. Involves interaction with local markets and with global teams of administrators. • Implementation of strategy for the Technical Centre, aligning to general goals of the organization, processes and task plans and assuring their effective realization. • Implementing the process of the knowledge transfer and skills in the area of IT services • Managing the Storage Infrastructure • Management of Storage Devices Lifecycles. • Introduction of future enhancements, working with SDCS Engineering and external vendors to provide support services for GSK. • Providing support for projects and programs within GSK • Escalation and Communication of issues to senior management • Technical Review of SDCS procedures and technical documentation. Tunjukkan kurang

  • CyberArk Consultant

    Jan 2019 - Jan 2020

  • Infrastructure Service Manager

    Jan 2017 - Jan 2019

  • Senior Storage Consultant

    Jan 2010 - Jan 2017
• 

  KitchenCo - Cloud Kitchen

  Jan 2020 - now

  Co-CEO & Co-Founder
• 

  Jom Makan By KCO

  Jan 2023 - now

  Co-CEO & Co-Founder