Robyn Currah

Experience

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  Zions Bank

  May 2001 - May 2005

  Customer Service Manager

  - Provide leadership, through coaching, training and mentoring branch professionals.- Manage day-to-day activities of branch team.- Handled customer error resolution and complex service and transaction requests.- Address human resource issues including staffing levels, scheduling, performance appraisal, salary administration, employee relations and employee retention.- Ensure compliance with operational, security and audit procedures.- Identify and maximize cross-sell opportunities through client profiling. Show less

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  Bank of the West

  May 2005 - Jan 2008

  Customer Service Manager

  - Manage branch operations employees - Oversee and administer branch personnel issues for direct reports.- Assist with control of branch expenses.- Balance operational controls and customer service in order to minimize risk to the Bank.- Perform self-audits as scheduled and submits results in a timely fashion- Conduct ongoing customer service, security, sales, and technical training in the branch.- Responsible for achieving individual and team sales goals by developing sales strategies and team building exercises Show less

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  Zions Bank

  Jan 2008 - Mar 2015

  Corporate Trainer

  - Develop bank employees’ skills in coaching, management and communications- Teach bank policy, procedures, systems and various bank operation skills- Instrumental in designing and implementing new and revised course material - Evaluating effectiveness of current material to ensure we are meeting the bank’s objectives in service, sales, and operations- Working with subject matter experts to ensure information in courses are accurate- Involved in and oversee various projects - Responsible for creating and maintaining training schedule locally, as well as travel schedule Show less

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  Zions Bancorporation

  Mar 2015 - Oct 2015

  AVP, Senior Human Resources Generalist

  - Assists and supports HR clients in Human resources issues including training and development, employee relations, and performance management- Administrator for company's performance management system- Responsible for overseeing employee engagement surveys and analyzing data to report to Executive Management

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  Zions Bank

  Oct 2015 - now

  • SVP, Retail Services Training Manager

    Nov 2017 - now

  • SVP, Retail Sales & Service Officer

    Oct 2015 - Nov 2017