Valdrin Rexha

Experience

• 

  London Borough of Camden

  May 2008 - Jul 2016

  Replacing old-fashioned communal access controls with new cloud based technology. Managing complaints, members enquiries and improving the service by learning from customer complaints. All round repairs trouble-shooter and customer service champion.

  • Customer Service Manager

    Apr 2014 - Jul 2016

  • Senior Case Management Officer

    Feb 2011 - Apr 2014

  • Senior Customer Service Officer

    May 2008 - Feb 2011
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  Hammersmith & Fulham Council

  Aug 2016 - Apr 2020

  Contact Mobilisation, ICT Projects, Procurement, Service Transformation Working on demobilising a large and complex repairs contract and creating a Direct Labour Organisation. Finding innovative ways to make non-residential assets more commercially attractive through investment and marketing .

  • Delivery Manager

    Aug 2019 - Apr 2020

  • Project Manager

    Sept 2018 - Apr 2020

  • Estate Parking and Garages Manager

    Aug 2016 - Sept 2018
• 

  London Borough of Lambeth

  Apr 2020 - Oct 2024

  With a passionate commitment to enhancing community well-being and living standards, I have recently embarked on the journey as the Assistant Director of Repairs and Maintenance within Lambeth's Housing Services. Positioned at the heart of Housing & Adult Social Care, my role is instrumental in steering strategic leadership and operational management across housing with particular focus on Disrepair and Resolution.What I Do:• I provide the vision and direction necessary to elevate resident satisfaction, ensuring all within our community experience high standards of living. By focusing on effective resolution and proactive improvements, I play a key part in maintaining and enhancing the council's esteemed reputation.• My oversight extends to managing significant multi-million-pound budgets and complex service contracts with an unwavering commitment to value for money and high-performance standards.• A cornerstone of my role involves fostering robust partnerships and transparent communications with stakeholders, including residents, businesses, and service providers, to ensure a community-centric approach to housing services.• Through a strategic lens, I spearhead policy development and service enhancements, leveraging data and feedback to uphold best practices in housing management. Show less

  • Assistant Director Repairs and Maintenance

    Nov 2023 - Oct 2024

  • Head of Income Maximisation

    Apr 2020 - Apr 2024
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  London Borough of Waltham Forest

  Sept 2024 - now

  Assistant Director Strategic Asset Management & Compliance

  In my role as Assistant Director of Strategic Asset Management & Compliance at the Council, I'm passionate about building safe, sustainable housing communities. My daily work involves guiding the strategic direction and overseeing the compliance and safety of the Council's housing assets, ensuring they meet today’s standards and tomorrow’s expectations.I lead a talented team dedicated to maintaining high compliance standards across essential services like fire safety and water management, and I manage a significant budget to ensure we’re achieving our goals efficiently and effectively. My responsibilities also extend to crafting long-term asset management strategies that align with our net zero ambitions, an effort that involves improving energy efficiency across our housing stock.Part of my role involves engaging with a wide range of stakeholders—from government bodies to community leaders—to foster partnerships that enhance our service delivery and community satisfaction. I’m also deeply involved in strategic planning, helping our leadership team navigate the complexities of local government and housing regulations.With a strong background in housing and asset management, I am committed to driving innovation and strategic improvements that not only ensure compliance but also enhance the quality of life for our tenants. I’m always open to connecting with fellow professionals who are passionate about making a tangible impact in public sector housing. Show less