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Jacqueline Suarez

Jacqueline Suarez

Call Center Manager

Followers of Jacqueline Suarez810 followers
location of Jacqueline SuarezBrentwood, Tennessee, United States

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  • Timeline

  • About me

    Enterprise IT Program Manager

  • Education

    • Florida State College at Jacksonville

      -
      Associate's Degree Business Administration and Management, General

      Business Administration

    • Belmont University

      -
      Bachelor of Science Entrepreneurship

      Activities and Societies: Center for Entrepreneurship & Accelerator program Entrepreneurship ConcentrationOverseas Study in ArgentinaMentor for student entrepreneurs

  • Experience

    • Bank of America

      Jan 1993 - Jan 1999
      Call Center Manager

    • E-LOAN

      Jan 1999 - Jan 2000
      Training & Quality Manager

      - Managed Quality Assurance team that conducted call, compliance and process reviews for 80+ associates.- Developed and delivered training for all East Coast employees.

    • E-DR

      Jan 2000 - Jan 2001
      Call Center Manager

    • Bombardier Captial

      Jan 2001 - Jan 2002
      Sr. Compliance Analyst

    • National General fka QBE FIRST

      Jan 2002 - Jan 2005
      Sr. IT Business Consultant

    • Black Knight Financial Services

      Aug 2005 - Jan 2014

      • Business Strategy & Innovation

        Apr 2013 - Jan 2014

      • Program and Project Manager

        Aug 2005 - Jan 2014

    • Fetal Health Foundation

      Jan 2008 - Jan 2012
      Vendor Expo Coordinator/ Advisory Board (Volunteer)

      Create a seamless experience for our corporate and small-business partners ensuring they return year after year.

    • Jaquets Coat Check

      Aug 2013 - Jul 2017
      Founder

    • Belmont University

      Oct 2014 - May 2015
      Center for Entrepreneurship

    • Green Tree Servicing (now Ditech Financial LLC)

      Sept 2015 - Aug 2018
      Program Manager

    • FIS

      Aug 2018 - now
      Senior IT Program Manager

      • Successfully implement high-profile Managed Security, Hosting (physical/cloud), and SD-WAN network client programs • Manage risk, vulnerability remediation, and ransomware recovery programs for clients in crisis mode• Developed and support successful vendor relationships with offshore telecommunications companies• Manage relationships for large clients during longer programs (2+ years implementations)• Lead cross-functional client, business, vendor and technology teams—from scope through implementation Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Business Mentor

      Issued by Startup Weekend on Apr 2015
      Startup WeekendAssociated with Jacqueline Suarez

    • Vendor Expo Coordinator

      Issued by Fetal Health Foundation on Jan 2006
      Fetal Health FoundationAssociated with Jacqueline Suarez