Mark Celvin Macapagal CLDP, CLSSMBB, CISA, CQMSA

International Specialist | CSTA | Shipping and Tracking Associate | Universal

823 followers

Central Luzon, Philippines

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Timeline
About me
Learning and Development Officer | Master Trainer at dnata CLSSMBB, CLDP, CISA, CQMSA, SFC, CDF
Education
- DATA College
  2008 - 2010
  Associate's degree HRS
Experience
- UPS UNITED PARCEL SERVICE
  Jun 2010 - Jan 2015
  International Specialist | CSTA | Shipping and Tracking Associate | Universal
- Sutherland
  Feb 2015 - Feb 2018
  - Operations Supervisor
    Oct 2017 - Feb 2018
  - Senior Trainer
    Feb 2015 - Oct 2017
- Cloudstaff
  Jun 2018 - Nov 2018
  Executive Administrative Assistant
- 247 BPO Incorporated
  Nov 2018 - Oct 2019
  Operations Manager
- 247 Business Services Inc
  Nov 2018 - Oct 2019
  Operations Manager
- 247 Back Office Professionals
  Nov 2018 - Oct 2019
  Operations Manager
- Ymr
  Apr 2019 - Oct 2019
  Operations Manager
- EastWest BPO
  Oct 2019 - Aug 2020
  Learning and Development
- SupportNinja
  Aug 2020 - Oct 2021
  - Organization Development Associate Supervisor
    Aug 2021 - Oct 2021
  - Organization and Talent Development Expert
    Jan 2021 - Oct 2021
  - Learning And Development Specialist
    Aug 2020 - Oct 2021
  - learning and development training specialist
    Aug 2020 - Oct 2021
  - Six Sigma Trainer
    Aug 2020 - Oct 2021
  - Learning and Development Training Specialist | Six Sigma Trainer
    Aug 2020 - Oct 2021
- Alorica
  Oct 2021 - Jul 2022
  Customer Experience Manager
- Dnata
  Jul 2022 - now
  - Learning and Development Officer
    Jul 2022 - now
  - Learning and Development Officer
    Jul 2022 - Aug 2022
- Dnata Travel Group
  Jul 2022 - now
  Master Trainer | Learning and Development Officer
Licenses & Certifications
- Lean Six Sigma White Belt Certification
  The Aveta Business Institute
- Negotiation Associate
  NGstudy
  Mar 2020
  View certificate
- Business Operation Leadership Programme
  Dnata
  Sept 2022
- Facilitator: Elevating Excellence
  Dnata
  Apr 2024
- Certified Learning and Development Professional
  CLDP Philippines
  Apr 2021
- Certified Learning And Development Professional
  GSDC - Global Skill Development Council
  May 2021
  View certificate
- Six Sigma Black Belt (CSSBB)
  LinkedIn
  Jun 2020
  View certificate
- Kaizen
  Udemy
  Jan 2021
- Certified Digital Facilitator
  Philippine Society for Talent Development
  Aug 2021
- Coaching and Feedback Workshop
  Dnata
  Jan 2023
- Leading Productive Meetings
  LinkedIn
  Jul 2020
  View certificate
- Lean Six Sigma Foundations
  LinkedIn
  Jun 2020
  View certificate
- Certified Six Sigma Master Black Belt
  International Six Sigma Institute™
  Sept 2020
  View certificate
- Scrum Fundamentals Certified
  VMEdu Inc.
  Feb 2020
  View certificate
- Operational Excellence Foundations
  LinkedIn
  Jul 2020
- Six Sigma: Black Belt
  LinkedIn
  Jun 2020
  View certificate
- Contact Centre Basic
  Dnata
  Sept 2023
- Train the Trainer On The Job Programme
  Dnata
  Oct 2022
- Operational Excellence Foundations
  LinkedIn
  Jul 2020
  View certificate
- Facilitator: The Art of Receiving Feedback
  Dnata
  Apr 2024
- Six Sigma: Green Belt
  LinkedIn
  Jun 2020
  View certificate
- Frontline Leadership Programme
  Dnata
  Sept 2022
- Sales and Marketing Intelligence
  Dnata
  Aug 2023
- Certified Master Trainer
  Dnata
  Oct 2022
- Frontline Leadership Business Operations
  Dnata
  Sept 2022
- ISO 9001 Quality Management System Associate
  SkillFront
  Feb 2021
- ISO/IEC 27001 Information Security Associate
  SkillFront
  Jan 2021
- Six Sigma Yellow Belt
  VMEdu Inc.
  Jan 2020
  View certificate
- Digital Marketing Fundamentals
  SMstudy - Global Accreditation Body for Sales and Marketing Certifications
  Mar 2020
  View certificate