Muhammad Asyraf Mohammad Kamal

Experience

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  Sigma Rectrix Systems (M) Sdn Bhd

  May 2011 - Jul 2011

  Intern

  Technical Support specializing on preventive and corrective maintenance of IT infrastructure.• Preventive Maintenance at Jabatan Tenaga Kerja Sarawak.• Corrective Maintenance at Kementerian Sumber Manusia.

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  Cargill

  May 2012 - Nov 2014

  IT Support Analyst

  Level 1 and 2 IT infrastructure support for over 800 users and stakeholders in Malaysia offices.Software, hardware troubleshooting and server maintenance for 12 office locations country wide.Serviced user requests pertaining to system process, functionality explanations and report errors.Coordinated and liaised with level 3 technical team for problem resolution in timely manner; escalate issues to relevant parties for remedial actions.Knowledge Acquisition Coordinator (Regional SME) for Malaysia, mentored and facilitated knowledge transfer to help desk agents in Philippines. Show less

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  Visualogic Resources Sdn Bhd

  Mar 2015 - Jul 2016

  Junior Software Engineer

  • Involved in system administration, help desk operation, development, maintenance, application support services and system documentation for clients.• Gathered requirements from clients, code and testing programs using RPG/400 and AS/SET.• Delivered enhancement for TRACS Client Maintenance Module and DMS documentation (flowchart and data mapping) for Alliance Investments Bank Berhad.September 2015 - April 2016Junior Programmer at Alliance Investments Bank BerhadMay 2016 - July 2016Software Engineer at Manulife Technology and Services Sdn Bhd Show less

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  Lusan Mandongus

  Oct 2016 - Jul 2020

  IT Executive

  Level 1 and 2 IT infrastructure support for users in Hong Kong (HQ) and Malaysia (branch office).Software, hardware troubleshooting and system maintenance for over 200 users.Developed system/web design by gathering user requirements and liaising with vendor.Slashed AWS cost 40% by optimizing server usage while ensuring the continuation and enhancements of system and websites.Managed and migrated 4 company’s websites to eCommerce system (Magento).Prepared system and website technical documentations for end users. Show less

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  Fixus Construction Sdn Bhd

  Dec 2020 - Feb 2021

  IT Executive

  IT infrastructure support for users in HQ and its subsidiaries.Assisted in supporting and maintaining accounting software (liaised with vendor).Administered and maintained IT asset listing, company website and servers.Managed software and hardware acquisition.Oversee new system facilitation, current system enhancements.

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  Pharmaniaga Berhad

  Sept 2021 - now

  System Developer

  Develop BI dashboard using QlikView and Qlik Sense.Developed, strategized on Business Intelligent (BI) dashboard or reporting, track additional requirement and features within the pre-determined SLA.Liaise with appointed consultant on enhancement, change request, technical issues and problem resolution.