Mekhana Jayakumar

Experience

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  JD Sports, High Cross

  Mar 2023 - May 2023

  Sales Assistant

  I took responsibility for unloading parcels and shipments from delivery trucks, guaranteeing meticulous sorting and organization of merchandise. I conducted thorough inspections of clothes and garments to ensure quality, swiftly notifying supervisors about any defects. I excelled in providing exceptional customer service, addressing inquiries and swiftly resolving complaints to enhance the shopping experience. My active involvement in proactive selling and marketing efforts heightened brand visibility and boosted sales. I assisted customers in product selection, sharing insights about sizes, styles, and promotions, while tailoring recommendations to their preferences. Handling sales transactions adeptly, managing payments, and ensuring precise pricing and inventory control were also part of my role. Show less

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  Boots UK

  Nov 2023 - Jan 2024

  Customer Service Advisor

  Communication: Showed a remarkable ability to communicate both in writing and vocally. Successfully engaged clients in conversation to learn about their problems and offer suitable solutions. Gave clients clear and simple information about policies services, and products resulting in happier clients and good feedback from mentors.• Relationship Management with Customers: Cultivated and preserved a good rapport with clients. Contacted clients again to make sure they were satisfied and to handle any lingering issues. Professionally responded to consumer complaints, suggestions, and questions. Always went above and beyond to comprehend the needs of the customer in order to provide the highest level of customer satisfaction and, consequently, guarantee the company's quality to the clients. • Time management and multitasking: Oversaw a large number of client inquiries while providing top-notch support. Properly prioritized and arranged work to satisfy client demands and corporate objectives. Handled several channels of contact (phone, email, and chat) at once to handle client issues. 100% quality feedback was received from mentors. • Group Cooperation: Performed together with teams of experts to resolve challenging client problems. Took part in training sessions and team meetings to improve customer service and product expertise. Best practices were exchanged with co-workers to enhance group performance as an entire group. • Technical Ability: Documented and managed customer interactions using CRM software.• Competent at utilizing a variety of communication platforms, including phone systems, Salesforce, live chat, and email. Rapidly adjusted to software updates and new technologies. • Upselling and Sales: Chances to cross- and upsell goods and services were found. Contributed to achieving sales goals and boosting income by engaging customers in a productive way thereby creating loyal customers. Show less