Justine Friedman

Experience

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  Freeman Office Supplies

  Jan 2004 - Dec 2005

  Office Manager

  Responsible for office administration and managed sales reps. Assisted in invoicing, checking figures and balance sheets. Data captured all information. Assisted in operations management and stock take.

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  Highlands House Aged Home

  Jan 2005 - Dec 2008

  Receptionist

  Weekend receptionist and weekday volunteer. Manned the reception area and switchboard. Visited the elderly residents during the week.

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  Israel Centre South Africa

  Jan 2009 - Dec 2010

  Operations Manager

  Co-ordinated large-scale expos to promote travel, working in and immigration to Israel. Event management included promotions, logistics, scheduling, budgeting, and invoicing, international entertainment, and guest speakers, and MC’d all events. Co-ordinated group and individual immigration to Israel including documentation, visas, flights, absorption plans and was the official liaison between the Israeli Government and South African Consulates. Co-ordinated group and individual volunteer, tour, and work programs to Israel. Produced and managed community database and administered all office duties and events staff. Wrote articles for the Jewish Newspaper, documenting all events that I held, current happenings in the Community and immigration and program statistics. Show less

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  ETV

  Jan 2011 - Jul 2017

  Planned, tracked, monitored and analysed the campaign process for all channels, including CPP and ROS Deals – from pre to post campaign. Strategically planned the utilization of inventory and booking process. Designed and created reports to analyse revenue, targets, and performance, to track and project revenue. Presented core program research summaries reflecting target markets, rating statistics, competitor information, market changes and strategic solutions to create additional revenue. Managed the entire e.tv inventory portfolio (every client) and national internal sales team, with main account focuses: Unilever, AVI and ABSA. Show less

  • Media Planner and Inventory Specialist

    Nov 2016 - Jul 2017

  • National Sales Supervisor (Internal)

    Dec 2013 - Oct 2016

  • Senior On Air Scheduler

    Jan 2012 - Nov 2013

  • On Air Scheduler

    Jan 2011 - Dec 2011
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  Justine Friedman Consulting

  Jan 2018 - Sept 2019

  Management Consultant

  Consulted on the conception, organisation, risks, and ROI for projects for companies, utilising my management experience, communication skills and media and technology knowledge. Implemented and executed operations and training (internal and client) for such projects. Presented core ideas, plans and strategies to achieve the desired goals. Aided in the utilization of the budget, reporting procedures and deadlines. Industries:Media, Marketing, Outdoor advertising, Customer success, Point of sale and Digital.Corporate customers:Sectional Title Solutions, Point Group Marketing, All Web Solutions Show less

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  GreymatterFinch

  Oct 2019 - Feb 2022

  Senior Project Manager

  Ensured the smooth end-to-end successful management of multi-million Rand projects by achieving specific quantifiable outcomes, KPI’s and business strategy implementation. Developed and cultivated long-lasting relationships with global clients, key stakeholders and partnering agencies. Ensured the retention of existing services and identified opportunities to expand on these offerings and product upgrades. Presented personalized creative solutions that delivered effective and sustainable results. Provided a seamless experience for clients, through clear communication, inter-departmental collaboration, proactively anticipating client’s needs and over-achieving on deadlines. Onboarded and trained new clients and team members, providing the best quality service to inspire loyalty. Show less

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  Diligent

  Apr 2022 - now

  Customer Success Manager

  SaaS Customer Success Manager, servicing EMEA on the BoardEffect Customer Success team. Oversee a large portfolio of accounts (all of Africa), ensuring an amazing customer experience as measured by NPS, net revenue retention, referrals and product usage indicators. Perform account management, successful customer onboarding, training, webinars, and board orientations. Build and maintain customer relationships to ensure long-term satisfaction, accelerated net retention growth and referral sales. Key contact point for customers and partners. Show less