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Aghacy Barboza

Aghacy Barboza

Maintenance & Technical Support

Followers of Aghacy Barboza3000 followers
location of Aghacy BarbozaGreater São Paulo Area

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  • Timeline

  • About me

    Ambassador of Center for Research and Compliance, Neurosciences and Behavioral Economics - FIA | Product Marketing | Branding | Copywriter

  • Education

    • Future Literacy Ecosystem

      2019 - 2019
      Future Literacies Future Studies & Emergent Technologies

    • ESPM Escola Superior de Propaganda e Marketing

      -
      Especialização Branding & Comportamento

    • Fundação Dom Cabral

      -
      Especialização Negociação e Influência

    • Universidade Anhembi Morumbi

      2011 - 2013
      Graduação Executiva em Processos Gerenciais Administração, Negócios e Marketing

    • Pontifícia Universidade Católica de São Paulo

      2019 - 2019
      Extensão Business/Commerce, General

    • FIA Business School

      2019 - 2019
      Especialização Negociação

    • Istituto Europeo di Design

      -
      Especialização Neuroscience & Design

    • FIA Business School

      -
      Especialização Behavioral Sciences

    • Uninove - Universidade Nove de Julho

      2013 - 2017
      Bacharel em Administração Negócios

    • UNINOVE

      2017 - 2018
      Pós Graduação Neurociências e Comportamento

  • Experience

    • Diebold

      Jan 2000 - Jan 2005
      Maintenance & Technical Support

      Banking & Commercial Automation - Hardware & Software

    • Unisys

      Jan 2005 - Jan 2007
      Maintenance & Technical Support

      Banking & Commercial Support - Hardware & Software

    • IBM

      May 2009 - Sept 2018

      Idealizer of CORTEX (Cognitive Recommender Technician Experience), a cognitive solution that emulates the human brain in the management of a delivery operation at Proxxi an IBM Company providing the best scenario between technicians and tickets of incidents consider all clients, full backlog, technician's skills, service level agreement, geolocation, the average time of repair (tech and product) and other scores orchestrated by Artifical Intelligence algorithms, IoT and Machine Learning.How SME - Subject Matter Expert - I acted interacting with the technical team of developers, architects, and iteration managers in a daily routine, agile ceremonies and weekly checkpoints with executive and operational level translating the business expectations and assuring the health of the project.How PO - Product Owner - I acted analyzing and defining priorities, deliverables, deadlines, scopes, MVPs, new demands and mediating critical issues.The project was conducted with Agile Methodologies; tools like Trello, GitHub, Webex, Slack and Pager Duty and technologies like a Node, Kubernetes, IBM Cloud and a vast portfolio of IBM's technologies. Show less

      • SME | Product Owner

        Jun 2017 - Sept 2018

      • TSS Command Center Transition Team Leader

        Mar 2016 - Jun 2017

      • TSS Coordinator Produban Project

        May 2014 - Mar 2016

      • Field Support

        Jan 2013 - May 2014

      • Maintenance & Technical Suport

        May 2009 - Dec 2012

    • GLORY

      Mar 2019 - May 2020
      Customer Service Manager

      Responsável pelo P&L, Operação e Customer Success dos clientes Itaú, Santander, Banco do Brasil, Tec-Ban, Banese, Safra, Bradesco e Cash Centers (Centro de processamento de numerário do Banco Central) na divisão de Serviços.

    • Itaú Unibanco

      May 2020 - now

      • Consultor de Transformação

        Sept 2022 - now

      • Agile Coach

        Mar 2022 - Sept 2022

      • Team Lead

        May 2020 - Mar 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Aghacy Barboza
      2017 Gerstner Award for Client Excellence IBM Jun 2017 This is IBM's most prestigious client service award, given once a year to a team that best exemplifies the IBM Value of ‘Dedication to every client's success.

  • Volunteer Experience

    • Volunteer at World Community Grid

      Issued by IBM on Nov 2015
      IBMAssociated with Aghacy Barboza