Mohamed Yassine Ferchichi

Experience

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  Mezzo Relation Client

  Aug 2011 - Apr 2017

  Customer Services Advisor

  Responsible for assisting customers on a daily basis by handling multiple tasks from general enquiries to complaints over phone calls, emails and/or online chat : . Answering incoming calls and responding to customer's emails.. Managing and resolving customer complaints. Selling products and placing customers orders in the computer system. Identifying and escalating issues to supervisors. Following up customer calls where necessary. Communicating and providing products and services information to customers. Researching, identifying, and resolving customers complaints using applicable software. Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues Show less

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  BH Bank

  Jul 2016 - Aug 2016

  Intern

  . Answering questions about account types and banking products, such as CDs, money market accounts, loans and credit cards. Checking on the status of customer accounts and track checks and payments. Reviewing and explaining account charges. Assisting banking customers who are victims of fraud, theft or identity theft. Assisting customers with replacing lost or stolen credit or debit cards Assisting with address changes

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  Extech Cloud - Engineering a Flexible Community

  Apr 2017 - Jan 2021

  IT Support Engineer at Extech

  Responsible for assisting business customers in the successful integration, testing, investigation, resolution of issues and sustainability of new technologies importation throughout the development, deployment and post-deployment stages:. Configuration, diagnostics, migration and/or implementation. Development and communication of repeatable processes for implementation, customization and/or maintenance.. Monitoring, reporting and communication of customers technology services performance in alignment with the overall support center goals e.g., service levels agreement, productivity. Assisting in the architecture and administration of security policies to include authentication methods e.g., single sign on, Multi-factor authentication Show less

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  ETeacher Group

  Dec 2020 - now

  As Senior Customer Success, Retention, and Quality Assurance Leader ateTeacherGroup, I focused on seamlessly integrating new technology to enhance theonline learning experience. I managed client retention, streamlined onboarding forstudents, and optimized financial efficiency. My role included resolving technical issues,ensuring client satisfaction, and maintaining sustainability, resulting in an improvededucational service.

  • Customer Relations Manager

    Oct 2024 - now

  • Customer Success & Retention Specialist

    Jan 2021 - now

  • Social Media Marketing Manager & Retention Specialist

    Dec 2020 - now