Talk to sales Try for Free
W. Christopher Shannon

W. Christopher Shannon

User Interface Designer

Followers of W. Christopher Shannon687 followers
location of W. Christopher ShannonSan Diego, California, United States

Connect with W. Christopher Shannon to Send Message

Connect

Connect with W. Christopher Shannon to Send Message

Connect

  • Timeline

  • About me

    Highly skilled training & organizational development developer and leader.

  • Education

    • Ford Motor Company

      -
      Certificate Project Management

    • Nissan University

      1998 - 2006
      Certificate Advanced Project Management

      Studied Project Management

    • Henry Ford College

      1980 - 1983
      Associate of Science (AS) Biology, General 3.85

      Activities and Societies: Jazz Ensemble Studied biology and music. Performed in numerous ensembles.

    • Henry Ford College

      -
      Associate of Arts - AA Music

    • University of Michigan-Dearborn

      1985 - 1987
      BA Industrial/Organizational Psychology

      Activities and Societies: Psi-Chi member

  • Experience

    • Ford Motor Company

      Jan 1989 - Jan 1992
      User Interface Designer

      Developed user interface elements and conducted usability studies for Ford's SBDS program (Service Bay Diagnostic System). Technical writing, document design control (hypertext), developed and implemented SBDS system launch training at 5,500 Ford, Lincoln and Mercury dealers in the USA and Canada.

    • ServiceMaster

      Mar 1992 - Dec 1995
      Training & Development

      Design, develop and implement training and support materials for Service Master's Rescue Rooter business unit.

    • Ford Motor Company

      Jan 1997 - Jan 1999
      Sr. Instructional Designer

      Manage design and production of training & development curriculum and associated materials in a global project management environment.

    • Nissan North America

      Nov 1998 - Mar 2002
      Training & Development

      Design, develop and maintain a broad range of dealer service operations training materials. Involved in developing strategic policies from a training & organizational development perspective, including CASE/NATEF/ASE equivalency of NNA dealer technician training.

    • Nissan North America

      Jun 2002 - Mar 2006
      Product Planning Specialist II

      Conduct primary research on competitive/facing vehicles then take thise findings and make recommendations for vehicle features and/or feature packaging strategies.

    • American Racing

      Mar 2006 - Jul 2007
      Corporate Training Manager

      General purpose training & development position covering al areas of the company including sales, manufacturing, HR, leadership development, etc.

    • Business Performance Consulting

      Jun 2007 - Mar 2017
      Sr. Learning & Organizational Development Consultant

      Partner in consulting firm. Work with clients to determine their organizational development needs, including technical and "soft skills" or sales training, management development consulting, mentoring, quality control, etc.

    • Business Performance Consulting, LLC

      Jul 2007 - May 2023
      Managing Partner/Leading Designer

    • Southern California Edison (SCE)

      Jun 2010 - Dec 2010
      Sr. Training & Development Consultant

      Manage training & development activities as SoCal Edison launches comprehensive, system-wide training initiative. Keywords: Training & Development, Instructional Design, Project Management, Business Development.

    • Kaiser Permanente

      May 2011 - Jan 2012
      Organizational Development Consultant

      Consultant to Kaiser Permanente. Creating organizational change program to improve call center operations in the areas of customer service, departmental throughput and professional development. Initiatives include:+ Metrics Management+ Six Sigma+ Lean+ Customer Service Improvement+ Fundamental, Intermediate and Advanced professional skills

    • UnitedHealth Group

      Jun 2012 - Feb 2013
      Sr. Instructional Designer

      Design and develop training strategies and materials to address requirements of CMS CAP Validation program.Area of concentration: Formulary Management

    • Detroit Public Schools

      Jul 2014 - Jan 2016
      Sr. Instructional Designer (Contract)

      Develop, produce and deliver training and support materials for VECS, DPS' in-house, Cisco-based teleconferencing system. Work included developing a workshop series geared towards providing classroom teachers skills in both using the VECS system as well as designing curriculum to work in a distance learning environment.

    • Ford Motor Company

      Jan 2016 - Sept 2016
      Lead Instructional Designer and Project Manager (Contract)

      Lead Instructional Designer and Project Manager - Project Genesis.Track progress and provide consultative guidance for training-related activities for Ford's Project Genesis. Genesis is a PeopleSoft-based standardization of global HR practices.My responsibilities are to:1. Maintain communication with project leads in Germany to ensure that project milestones, including production/delivery of training materials.2. Provide consultative guidance to project leads regarding instructional strategies.3. Work with technical writing staff to ensure that project-related documents are up-to-date. Show less

    • Yazaki North & Central America

      Sept 2016 - Dec 2016
      Sr. Instructional Design Consultant (Contract)

      Working with the Organizational and Change Management Team, design and develop training resources and scheduling to facilitate the transition to SAP SuccessFactors. The current target is 50+ plants and 60,000+ employees in Mexico, Canada and the USA.

    • Raytheon Blackbird

      Mar 2017 - Jul 2020
      Sr. Information Systems Technologist/Cyber Security Instructional Content Development Specialist

      Lead instructional designer for USPS CyberSafe training initiative. Duties include consulting, curriculum development, content development, coordination with art suppliers and other external vendors.

    • General Atomics Aeronautical Systems

      Jul 2020 - Dec 2021

      • Training Manager

        Jul 2020 - Dec 2021

      • Manufacturing Training Manager

        Jul 2020 - Sept 2021

    • CENTERPOINT Inc.

      Dec 2021 - Apr 2023
      Lead Instructional Designer-Cybersecurity

    • GP Strategies Corporation

      May 2023 - now
      Learning Program Manager

  • Licenses & Certifications

    • Adobe Captivate

      Adobe
      Mar 2019

    • CERT-RMM-Carnegie-Mellon University Software Engineering Institute. Cyber security credential in cyber security and cyber warfare.

      Carnegie Mellon University
      Nov 2017

    • Instructional Design

      Langevin Learning Services

  • Honors & Awards

    • Awarded to W. Christopher Shannon
      RStars Award Raytheon Blackbird Technologies Oct 2019 Upon recommendation by United States Postal Service (client), official recognition for going above and beyond by performing additional workload in support of CISO Academy, work this team normally did not do.
    • Awarded to W. Christopher Shannon
      Waste Reduction Awareness Program State of California Jun 2000 Awarded two years in a row (2000 and 2001), recognized Nissan North America's reduction in printed waste resulting from development and adoption of virtual on-demand printing system (which I developed.) Through this system NNA's Corporate Training Office: Technical Training reduced printed material waste by 100%, additionally saving in excess of $100,000 annually.
    • Awarded to W. Christopher Shannon
      WasteWise Program Award Environmental Protection Agency (EPA) Jun 2000 Similar to the California WRAP award, Nissan North America's Technical Training Department was awarded the WasteWise award for two years running (2000 and 2001) for reducing the production of printed material waste.
    • Awarded to W. Christopher Shannon
      Customer-Driven Quality Award (CDQA) Ford Motor Company Jun 1998 Awarded for developing rapid prototyping system for training and development projects. Was able to compress 9-12 months of projected work into 6 weeks.

  • Volunteer Experience

    • Assistant Baseball Coach

      Issued by Grosse Ile Youth Recreation Association (GIYRA) on May 2016
      Grosse Ile Youth Recreation Association (GIYRA)Associated with W. Christopher Shannon

    • Board of Directors Member and Musician

      Issued by Palos Verdes Symphonic Band on Feb 2000
      Palos Verdes Symphonic BandAssociated with W. Christopher Shannon

    • Music Director

      Issued by Beach Cities Swing Band on Jan 2001
      Beach Cities Swing BandAssociated with W. Christopher Shannon

    • Adult Leader - Merit Badge Counselor

      Issued by Boy Scouts of America on Nov 2013
      Boy Scouts of AmericaAssociated with W. Christopher Shannon

    • Adult Scout Leader

      Issued by Cub Scout Pack 860, Hermosa Beach, CA on Jan 2008
      Cub Scout Pack 860, Hermosa Beach, CAAssociated with W. Christopher Shannon