B Douglas Miller

Experience

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  CSC Intelicom/BankIllinois Company

  Jan 1988 - Jan 1993

  Billing Operations (Director/VP)

  • Responsible for a cellular billing service bureau over several functional groups including production programming, technical support, customer support, implementation, training, data control, shipping/receiving, and billing production

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  Electronic Search, Inc.

  Jan 1993 - Jan 1997

  Project Manager/Recruiter

  • Oversight of the Customized Staffing Solutions (CSS) group responsible for the deployment of an outsourced staffing effort for a major wireless start-up initiative• CSS’ working supervisor over Project Managers, Researchers, and Administrative Assistants as well as maintaining direct recruiting responsibilities for contingency projects and clients

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  Intercon

  Jan 1998 - Jan 2002

  Search Consultant/Principal

  • Provided recruiting services to Wireless Telecommunications and other high tech industries nationally. • Coordinated contingency recruiting, retainer services, and outsourcing or staff extension services in both IT/BSS and Engineering/OSS disciplines.

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  NCS

  Jan 2002 - Jan 2002

  Staffing Specialist (Contractor)

  • Contracted to outsourced staffing project for the Transportation Security Administration (TSA)• Team member for the federalization of security screening personnel at several US airports• Conducted the initial screening interviews, facilitated the process, formulated and delivered job offers, and assisted candidates through the entire process (competency testing, physical performance assessments, medical evaluation process, drug testing, and federal employment paper flow)• Traveled extensively between Chicago, IL, Rochester, NY, and Oak Ridge, TN Show less

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  Amdocs

  Jan 2003 - Jan 2004

  Billing Operations Shift Manager

  • Managed and monitored service bureau operations in a 24 X 7 data center• Coordinated front-end and back-end support of a major national telecomm• Maintained and monitored all service level agreements related to customer service online systems, daily billing support batch processing• Oversight and coordination of execution for all change controls to the production environment (hardware, operating systems, and applications)• Coordinated operational scheduling, staff activities, and operational reports• Interfaced daily with a myriad of management and technical staff Show less

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  Intec Billing, Inc.

  Feb 2004 - Apr 2009

  Director of Billing Operations

  • Responsibility for Intec’s Carrier Access Billing Systems (CABS) offering• Charged with CABS related oversight of Customer Support, Billing Production, Invoice Fulfillment, SLA Accountability, Mediation Configuration & Operations, Product Management, Product Development, Implementation, Training, Account Management, Revenue Assurance & SOX/SAS-70 Compliance, Pre-sales & Contracting Support, IT and datacenter operations spread across four locations• Managed (directly or matrix) 50+ staff and a budget of $8-12 million Show less

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  Successful Transition Solutions

  Nov 2009 - Jun 2013

  Staffing Specialist

  • Predominately engaged in an exclusive recruiting contract with a startup company focused on the deployment of VoIP provisioning software and systems roll-out professional services, supporting their staff expansion from late-2009 through mid-2012• My role for this client and other contingency clients was chiefly candidate development including direct sourcing/screening and continuing through the placement life cycle• STS’ Managing Member, responsible for all company operations including financial reporting, AR/AP, taxes, franchise reporting, and website coordination Show less

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  Amdocs

  Jul 2013 - May 2015

  Critical Systems Monitoring and Incident Management

  • Responsible for monitoring critical client hardware and software platforms (CRM, POS & web-based self care) for overall system health, system availability, normalized volumetrics, SLA adherence, and change management• Variety of proprietary and third-party monitoring tools employed• Full incident life cycle management responsibility including: determining the initial impact, issuing appropriate communications, bringing the required subject matter experts on board, interfacing with client representatives, and ensuring adherence to proper closure and follow up procedures• High availability, 24/365 operations for major telecom carriers nationwide• Initiating, coordinating and facilitating internal(technical teams)/external(client) bridge meetings to solve critical operational issues and restore system health expediently Show less

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  Sharp Decisions

  May 2015 - Jun 2018

  Sr. Technical Recruiter

  For over 25 years, Sharp Decisions has been finding the best fit between people and technology for some of the world’s most recognized and respected companies. Our history of achievement and superior service means we’ve built the technology backbone for numerous public and private sector clients.Serving our clients with the right combination of people and technology is the result of long term, worldwide relationships and an unshakable commitment to putting their interests first. It is the result of doing the right thing and valuing integrity above all. Show less

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  The Ash Group

  Jun 2018 - Jun 2019

  Recruiter

  The Ash Group is a national staffing firm which focuses on IT, Engineering andBusiness Operations. As a result of our deep industry experience,values-driven, consultative approach, and proven process ofsourcing and vetting candidates, we help you find the right talent.We offer contract, contract-to-hire, contingent, and retainedsearch services.

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  DIVERSANT, LLC

  Jun 2019 - Jul 2020

  National Executive Recruiter

  DIVERSANT is the largest African-American owned IT staffing and solutions firm in the U.S.We are a fully-certified Minority Business Enterprise (MBE) provider, dedicated to the promotion of diversity in the supply chain and throughout the workplace. Equally important to us is our commitment to providing the highest level of service to all our clients, consultants, and partners. We believe that diversity in all its forms leads to greater opportunities for consultants and partners, and to more innovative solutions for clients.DIVERSANT offers a broad range of scalable IT staffing and diversity solutions with an emphasis on delivering the highest levels of service and quality. We provide IT talent for staff augmentation (contingent and permanent), direct hire, and retained search opportunities.We utilize a consultative approach to engage our clients as true business partners, helping them resolve critical issues rather than simply acting as commodity suppliers. Our products and services are based on original and trans-formative ideas aimed at meeting the needs of clients and associates as well as the communities they serve. Underlying our IT staffing services are proprietary "Best-In-Class" methodologies that ensure outcomes of the highest quality. Show less

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  Searching

  Jul 2020 - Jan 2021

  Conducting Job Search
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  Retired

  Jan 2021 - now

  Retired