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James Robinson

James Robinson

Computer Technician

Followers of James Robinson72 followers
location of James RobinsonCanyon Lake, Texas, United States

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  • Timeline

  • About me

    Quality Assurance Specialist at Savvas Learning Co

  • Education

    • Oldham Engineering Group Training Association

      -
      Vocational Electrical and Electronics Engineering

    • Oldham Technical College

      -
      Bachelor of Technology - BTech Electrical and Electronics Engineering

  • Experience

    • Computer Nerdz

      Mar 2001 - Jun 2004
      Computer Technician

      In House Computer Technician • Servicing and repairing computer equipment and peripherals. • Customer service, taking in repairs, showing and explaining to customers what work has been done and making sure the customer is satisfied with the work. • Training of new technicians would spend up to one week with new hires training them on company policies. • Technical phone support, handled support calls from other technicians within the company

    • Hill Country Computers

      Jun 2004 - Jun 2007
      Business Owner

      • Day to day running of the business, including book keeping, banking, inventory control. • Online and phone sales of computer equipment and peripherals including maintaining online auctions and website, filling orders, shipping out orders. • Servicing and repairing computer equipment and peripherals. • Customer service, following up with the customer after the order has been received, tracking orders that have shipped, handling customer care.

    • Discount Computers Inc.

      Jun 2007 - Feb 2009
      President

      • Day to day running of the business, including book keeping, banking, inventory control and human resources. • Retail sales of computer equipment and peripherals including full computer systems, monitors, printers and components. • Servicing and repairing computer equipment and peripherals. • Customer service, making sure the customer gets the equipment that is right for them, handling customer care.• Training of new staff .

    • Pace

      Dec 2009 - Apr 2011
      Customer Service Specialist

      • Provided telephone support for AT&T’s Uverse line of products, including high speed internet, television and phone, this included walking customers through diagnostic procedures and fixes. • Deescalating irate customers. • Assist in training newly hired members of team. • Floor walking and time monitoring. • Help setup new department for AT&T’s Unified Messaging product, this included helping create a new training program and setting up internal procedures. • Handling escalated customers for other representatives. Show less

    • Morgan Stanley

      Feb 2012 - May 2012
      Customer Service Representative

      • Helped customers with technical issues concerning the Morgan Stanley website.• Walked new customers through registering their account online. • Assisted in stock trades over the phone.• Walked clients though trading with the online portal.This was a short term contract position.

    • Pearson

      Jul 2014 - Jun 2021
      Quality Assurance Specialist

    • Pearson K-12 Learning

      Jan 2019 - Jun 2021
      Quality Assurance Specialist

    • Savvas Learning Co (formerly Pearson K12 Learning)

      Jun 2021 - now
      Quality Assurance Specialist

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to James Robinson
      Bright Idea Award Pearson Oct 2015 Created a set of spreadsheets that allows for more efficient data entry and collation for the QAdepartment. This gives us the ability to monitor trends within each department so we caneffectively address any areas of concern for both Pearson employees and our vendors.