Adam Emmanuel

Experience

• 

  University of Dar es Salaam (UDSM)

  May 2013 - May 2014

  Secretary General Student Government

  College Secretary General (School of Journalism & Mass Comm). Member of Parliament DARUSO

• 

  Ecobank Transnational Incorporated

  Jul 2013 - Oct 2013

  Intern sales and customer service
• 

  Ecobank Transnational Incorporated

  Aug 2014 - Oct 2014

  Intern, Sales and Customer service
• 

  Exim Bank (Tanzania) Limited

  Feb 2016 - Feb 2022

  To facilitate clearing of inter-bank financial instruments to and from clearing house and periodic dispatch of customer statements To facilitate smooth customer banking operations at the branch. Handling all Cash relatedactivities, including keeping records of all cash transactions.Market the banks products to prospective customers and respond to customers enquirers

  • TACH operations officer

    May 2017 - Feb 2022

  • Banking Officer, Branch Operations and Customer Services

    Feb 2016 - May 2017
• 

  Wasafi Media Group

  May 2020 - May 2021

  Content creative - The Story Book

  - Produced content for more than 20+programs that aired on TV & youtube channel

• 

  Absa Bank Tanzania

  Feb 2022 - Oct 2023

  Digital Channels Leader

  Driving awareness of the Absa Tanzania digital product set within the Frontline community. Enabling colleagues to promote engage and discuss with authority the current Absa Tanzania digital offering, future Absa Tanzania innovation products and leading digital industry applications.

• 

  I&M Bank (T) Limited

  Nov 2023 - now

  Manage and enhance card product offerings, ensuring innovative solutions that meet customer needs and drive market competitiveness.Lead the growth and optimization of alternative channels, including Agency Banking, ATMs, Mobile App, and WhatsApp BankingDrive digital transformation initiatives, improving customer experiences and increasing adoption of digital channels.Oversee the payments ecosystem, ensuring secure, efficient, and scalable solutions across all channels.Monitor and analyze channel performance metrics to identify opportunities for innovation and operational efficiency.Collaborate with stakeholders to deliver impactful digital and payment solutions, aligning with strategic goals and customer expectations. Show less

  • Manager - Alternate, Digital Channels & Payments

    Sept 2024 - now

  • Digital Products Manager

    Nov 2023 - Sept 2024