Steven V.

Experience

• 

  McDonald's Corporation

  Jul 2011 - Aug 2013

  Crew Member

  - Take orders and prepare food for customers- Function efficiently in a team- Work responsibly in a time-sensitive environment- Maintain flexibility in duties from shift to shift

• 

  Finish Line

  Aug 2013 - Feb 2017

  Assistant Manager

  - Managed Sales floor to ensure premium customer experience - Trained associates on various company policies and procedures- Coached associates for unsatisfactory performance and policy violations- Assisted store manager in conducting day to day operations of the store

• 

  Enterprise Holdings

  May 2017 - Dec 2017

  Management Trainee

  Fast-paced work environment requiring a complex use of customer service and sales ability. Was a part of a team that successfully operated a peak summertime fleet of 400+ vehicles, routinely completing 100+ rental transactions per day (outgoing & returning).

• 

  Bangor Savings Bank

  Dec 2017 - now

  -Monitor high risk transactions and activity occurring through multiple channels, including deposit accounts, online banking/e-commerce, and debit cards-Collaborate with other departments within the bank including Information Security, Compliance, Deposit Operations, and Retail Operations as needed to perform job functions-Review and track fraud alerts generated by fraud detection applications and services-Assist with daily card analysis, fraud dispute resolution, and common point of purchase analysis and tracking Show less

  • AVP, Card Fraud Manager

    May 2024 - now

  • AVP, Payment Card Fraud Supervisor

    Jul 2022 - May 2024

  • Payment Card Fraud Supervisor

    Nov 2021 - Jul 2022

  • Fraud Analyst

    Nov 2018 - Nov 2021

  • Bangor Support Lending Associate

    May 2018 - Nov 2018

  • Bangor Support Associate

    Dec 2017 - May 2018