Tom Champ

Experience

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  State Farm Insurance

  Jan 1998 - Jan 2012

  • Delivered and developed training from the corporate level for the property and casualty claims division of the company; delivered classroom and live broadcast technical, soft skills, and leadership training• Provided training for instructors and trainers who delivered one-on-one and classroom training to local employees; created live, virtual, and on-demand training• Led commercial claims operations team and worked in project team leadershipKey Accomplishments:o Project lead for a claim’s leadership conference in Las Vegas; developed program and content for hundreds of leaders in attendanceo Developed virtual training and communication communities where employees could socially interact and receive training and communications related to their specific roleo Produced, directed, and developed content for a virtual leadership conference, brought leaders from across the country together for a 1-day event broadcasting live from 2 studios and 9 virtual vendor booths; this creative solution saved the company hundreds of thousands of dollars in travel and venue expenses Show less

  • Trainer / Instructional Designer - Learning & Development

    Jan 2005 - Jan 2012

  • Claim Representative

    Jan 1998 - Jan 2005
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  Enable Midstream Partners

  Feb 2012 - Jul 2020

  • Created and led a department to develop and deliver technical, soft skills, compliance, safety, and leadership training and curriculum to the entire company covering multiple states• Designed training strategy, implementation and communication plan for all company training• Partnered with senior leaders and departments to implement training strategy and meet development needs• Developed L&D team project management system consisting of Microsoft Project Online, Power BI, and SharePoint providing status updates on all learning projects• Produced multiple change management and leadership development programs and events• Implemented Success Factors Learning Management System providing learning content, resources, development tracking, and performance metrics for employees• Managed department’s financial budget and reporting and led a department consisting of multiple levels and roles including staff and contract employees• Developed safety training programs that consisted of cultural and technical training• Successfully built L&D department from a small group of facilitators to a team of trainers, instructional designers, graphic designers, and videographers developing and delivering custom training• Created classroom training, e-learning, mobile training, video broadcasts, on-demand content, job aides and documentationKey Accomplishments:o Reduced cost and streamlined development time allowing more resources to be produced with less staffo Created multiple processes to improve operations within the department as well as processes to improve employee’s interaction with learning resources and submitting requests that resulted in increased efficiency, reduced headcount requirements, and improved experienceso Designed and delivered multiple company-wide leadership eventso Created and implemented company-wide quarterly senior leadership video broadcasts communicating to employees across multiple states and quarterly earnings calls for all company investors Show less

  • Senior Manager/Director Learning & Development

    Aug 2016 - Jul 2020

  • Principal Learning & Development

    Jun 2015 - Aug 2016

  • Director Learning and Development

    Jun 2014 - Jun 2015

  • Manager of Learning & Development

    Feb 2012 - Jun 2014
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  ServiceMaster by Eagle Eye

  Aug 2020 - Sept 2022

  Managing Partner

  • Business partner/owner leading all technical operations, administrative, and financial aspects of the company• Developed sales and marketing programs that dramatically contributed to financial and market growth• Created customer service experience that resulted in positive reviews and increased sales• Designed and implemented new operations processes and procedures• Oversees all daily field operations, estimating, and sales activities of the company• Leads all Human Resources and Recruiting activities and responsibilities• Project management and reporting for all jobs and projects• Monthly and annual financial reporting and budgeting for entire company• Maintain licenses and certifications to operate as a disaster recovery restoration company, operating with all licensing and procedural guidelines of the ServiceMaster corporate franchise agreement• Implemented multiple ServiceMaster proprietary and financial software systems – launched Microsoft SharePoint, Microsoft Teams, and e-mail platform for the companyKey Accomplishments:o Doubled income of company in 18 months through operational, customer service, and sales improvement with the addition of only one full-time employeeo Successfully operated a team of administrative and field staff to improve the ServiceMaster franchise from a poorly performing company to one of the top 50 franchises in the nation Show less

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  Tom Champ

  Oct 2022 - Sept 2023

  Business Consultant

  Consulting in program and process implementation, development, and change management needs andstrategy.

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  Paul Davis Restoration USA

  Oct 2023 - now

  Commercial Training Director