Deloris Page

Experience

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  Wells Fargo

  May 1995 - Nov 2018

  Coordinated with systems partners to finalize designs and confirm requirements.Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.Provided methodologies for object-oriented software development and efficient database design.Organized and created shooting schedules for graphic design team, supervising the progress of projects from production to post production.Developed data architecture design to enable analysts to perform targeted customer analysis.Designed and implemented new server standards for core business services.Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.Collaborated with clients from concept through final delivery of product or service.Directed onsite training for business users to maximize productivity.Managed creative projects from concept to completion while managing outside vendors.Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.Consistently met deadlines and requirements for all production work orders.Designed Sharepoint masterpage and page layouts, serving as company's main Sharepoint support for all technical complications.Developed and oversaw project operations and managed multi-functional issues through resolution.Hired and managed consultants, contractors and sub-contractors to complete project tasks.Delivered customized and effective solutions for Agile - Speed to Mark framework to help Wells Fargo met the unique demands.Enhanced resource allocations while monitoring expenses.Provided staff members with the support and training to achieve top project satisfaction.Spearheaded the implementation of improved training initiatives for all project managers within the Auto Finance department. Show less

  • Senior Technical Project Manager

    Dec 1998 - Nov 2018

  • Senior Information Technology Program Manager

    May 1995 - Nov 2018
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  Wachovia Dealer Services

  May 1995 - Nov 1998

  • Provided operational support for high-volume financial institution. • Conducted interviews with key business users to collect information on business processes and user requirements. • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency. • Conducted knowledge sharing sessions to capture “Lessons Learned” and streamline the product improvement process. • Mapped current processes and offered recommendations for improvement. • Reviewed files, records and other documents to obtain information and respond to requests. • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing. • Documented business processes and analyzed procedures to see that they would meet changing business needs. • Collaborated with Line of Business and Technology to ensure that all project details were attended to. • Created workflow diagrams to clearly demonstrate impacted processes. • Implemented user acceptance testing with a focus on documenting defects and executing test cases. • Identified process inefficiencies through gap analysis. • Collaborated on all stages of the systems development lifecycle, from requirements gathering to production releases. Show less • Delegated work tasks and monitored performance. • Worked alongside management to develop testing and improvement plans. • Evaluated results against design and customer standards. • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. • Established compatibility with third party software products by developing program for modification and integration. • Coordinated with systems partners to finalize designs and confirm requirements. • Managed creative projects from concept to completion while managing outside vendors. • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work. • Collaborated with clients from concept through final delivery of product or service. • Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects. • Consistently met deadlines and requirements for all production work orders. • Aligned office departments and increased inter-department communication and data sharing. • Directed onsite training for business users to maximize productivity. • Provided continued maintenance and development of bug fixes and patch sets for existing web applications. • Developed work-flow charts and diagrams to ensure production team compliance with client deadlines. • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Show less

  • Business System Analyst

    Feb 1997 - Nov 1998

  • Test Lead

    May 1995 - Jan 1997
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  The Unity Center

  Jun 2002 - May 2014

  Executive Director

  • Worked closely with organizational leadership, including board of directors, to strategically affect the direction of operations.• Spearheaded third-party contract negotiations to obtain favorable pricing and scheduling parameters.• Devised improvements to target key areas of improvement.• Supervised the writing of all grant applications and ensured that information was accurate prior to submission.• Improved performance management system and introduced an After-School program for low-income children.• Promoted the mission of the group to the public with successful community outreach and marketing strategies.• Introduced a new matrix organizational plan with clear roles and responsibilities to enhance processes while ensuring quality and regulatory compliance.• Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel.• Updated and maintained the membership database on a consistent basis.• Addressed issues immediately and worked with other stakeholders to find the most effective solutions available.• Enhanced new capacity and technology base to generate additional services.• Managed teams of 20 non-profit professionals focused on improving their community and introducing organizational structure to new start-up groups. Show less

• 

  SHEPPARD MINISTRIES, INC

  Feb 2009 - May 2014

  Vice Chair

  • Introduced special outreach programs to department chair in effort to increase institution's interest in community service.• Coordinated logistical needs for Missions and delegated tasks to accomplish objectives.• Helped articulate the organizational vision and develop roadmaps for achieving goals.• Facilitated group sessions and provided one-on-one support.• Developed activities and integrated technology to diversify instruction.• Facilitated change management activities for the department and a staff of 10 individuals.• Communicated best practices between several non-profits companies, business executives and site leadership teams to ensure alignment.• Developed marketing initiatives and leveraged networking referrals to promote business development.• Supervised site inspections, reported issues and escalated those that required further assistance. • Performed forecasting to identify necessary changes for the organization.• Developed improved filing systems for confidential client records and reports to increase operational efficiency.• Coordinated several non-profits, local business executives and site leadership teams by interacting effectively and establishing communication best practices. • Led change management activities for the department. Show less

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  Santander Consumer USA

  Mar 2019 - Jul 2022

  • Enterprise Program Manager

    Nov 2018 - Jul 2022

  • IT Director of Project Management

    Mar 2019 - Jul 2020
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  Republic Finance

  Jul 2021 - Jul 2022

  Head of Business Relationship Management (BRM)
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  BMO Harris Bank

  Jun 2022 - Oct 2022

  M&A Program Manager
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  Homewise

  Oct 2022 - May 2024

  Chief Information Officer