Sophie Millward

Experience

• 

  University of Wales Trinity Saint David

  Sept 2013 - Jul 2015

  Student Ambassador

  This position included many responsibilities, such as attending events that represented the University, guided tours of the campus, helping out with Fresher's events and being involved with the student community as a whole. One of the main aspects of this role was to encourage young people to look at Higher Education and the various benefits that University qualifications can offer. I attended various training for this role, such as manual handling, aspects of customer service, training for effective guided tours amongst other things. Show less

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  National Trust

  Mar 2015 - Nov 2015

  Barista

  This position included taking orders and payment, preparing both food and drinks, employing table service and ensuring that the Café was presentable and clean at all times. Due to the nature of the establishment, it could get extremely busy at peak times, and so customer service and efficiency were a high priority.

• 

  Costa Coffee

  Nov 2015 - Jun 2016

  Barista

  I passed the barista training programme at Costa Coffee, and recieved my single bean and flat white badges. This role included serving customers, regular cash handling, creating both hot and cold beverages, preparing various types of food and clearing tables. Due to the high brand standards that Costa expects of its employees, it is vital to be efficient and to always employ great customer service. Before leaving this role, I received further training at a supervisory level.

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  English Heritage

  Mar 2016 - Jan 2018

  Historic Property Steward

  This role includes regular cash handling and the processing of sales and admissions. I am also trained on selling and processing English Heritage membership. The site has a museum, ancient ruins and a replica Roman townhouse, and so I am required to partake in various health and safety checks to ensure that the site is safe for visitors and that all of the collections are in good order.I am also trained to operate school discovery visits, in which I take groups of children around the site and teach them about the importance of the history and archaeological remains. Show less

• 

  The Royal Air Force Museum

  Oct 2016 - now

  This role is supported by the Royal Air Force Museum American Foundation, and the National Heritage Lottery Fund. Responsibilities include:• Leading on the NLHF Activity Plan - ensuring all elements are inclusive and accessible for a wide audience • Delivering engaging careers and museum outreach at national events and within school settings• Designing and implementing a Museum-wide apprenticeship programme and be an internal advocate for apprentices, sharing knowledge about best practice guidance and ensuring that policies and practice reflect up to date guidance• Ensuring that the Museum is able to attract a diverse range of high quality apprenticeship candidates and meets our statutory obligations with regard to apprentices• Designing and implementing a Museum wide work experience programme to include paid work experience opportunities alongside shorter insight experiences (e.g. partnering with local schools)• Ensuring that the Museum is able to attract a diverse range of work experience students across all organisational disciplines• Working with the Museum’s Community Engagement Managers in London and Cosford in order to develop links and work in partnership with local community organisations, groups and educational institutions• Working with the Museum’s Volunteering Manager to align the Skills Pathways Programme with our Volunteering Programme and initiatives and facilitate increased opportunities for skills development and progression• Leading on organisational resilience and brand growth to showcase the museum as a viable career. Show less -Line manager for a Digital Access and Learning Assistant-Supervise a team of 4 staff and a large variety of volunteers-Manage the learning programme, including reporting on KPI's and school feedback-Manage several devolved budgeting streams, including NHLF and sponsored funds-Manage overall daily operations-Designated safeguarding and health and safety lead-Create all risk assessments and method statements for activity and input on safeguarding processes and procedures-Project manage the STAAR programme-Oversee the Learning Social Media platforms, and E-Newsletter platforms-Develop and deliver educational workshops, events and outreach - all aligned with national curriculum for England, Wales and Scotland-Develop co-creation projects with local groups as part of National Heritage Lottery Funding-Chair a Schools Advisory Board, Access Panel and Youth Panel-Sit on project boards for various National Heritage Lottery Fund developments across the Museum - such as exhibition and outdoor space development - inputting on Access and Learning requirements Show less -Develop and deliver educational workshops, events and outreach programmes focussed on STEM, history, coding, literacy and transport - all aligned with the national curriculum-Use the museums collections to tell the RAF story, making the collections accessible to a diverse audience-Manage a large handling collection-Work with stakeholders and partners to deliver a wealth of diverse educational events-Create, develop and deliver bespoke workshops for the STAAR programme-Organise and administrate all elements of the STAAR programme -Chaperone and pastoral care overnight for STAAR programme Show less As a Visitor Experience Assistant, my key role was to assist with the collections and interpretation and communicate with visitors. There are several different hangars with various exhibitions, aircraft, galleries and interactive displays. This role focusses on the visitors experience of the museum, and to ensure that their time has been enjoyable. As an attendant in the exhibitions, I would speak to visitors and answer any queries that they may have and give them relevant information regarding the history of the RAF and the objects and collections that the museum holds. I also worked in the visitor centre and use the EPOS till system. This involves greeting visitors, processing school visits and group visits, and other such duties. I also took on the role of guided tours around the Hawker-Siddeley Nimrod R1 aircraft. I also worked with the Access and Learning team to provide both internal and external outreach programmes. This included developing and delivering small activities and generally supporting through their day to day activity if required. Furthermore, I undertook extensive voluntary work with the Marketing Manager on updating the website and social media for the museum, to gain a better understanding of how we market our establishment and engage with the public. One of my main tasks was to upload and digitise collections based at our sites to the website for people to view. Furthermore, I also took on extra voluntary duties and training under the Collections Management and Curatorial departments. This culminated in helping to install the new "100 Years of the RAF" exhibition at Cosford. Through this, I have been trained on the CMS database and have also been given training on Museum Accreditation and Spectrum 5.0. Show less

  • Apprenticeship and Skills Pathway Manager

    Aug 2023 - now

  • Access and Learning Supervisor

    Aug 2021 - Aug 2023

  • Access and Learning Officer - STAAR Programme

    Nov 2018 - Aug 2021

  • Visitor Experience Assistant

    Oct 2016 - Nov 2018