Experience

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  Various training centres

  Jan 2004 - now

  Freelance trainer

  Microsoft Office Intro Soft Skills Advanced Selling Skills Advanced Negotiation Skills Advanced Presentation Skills Advanced Communication Skills Advanced Interviewing Skills Management Skills Time Management Dress 4 Success Using PowerPoint as a Training Tool Oracle Learning Management User Interface Oracle Learning Management for Admins Microsoft Excel Beginners – Intermediate – Advanced - Financial Microsoft Word Beginners – Intermediate – Advanced Microsoft PowerPoint Beginners – Intermediate – Advanced General Banking Retail Products – Customized Program Train The Trainer Human Resources Overview Tips For Changing Programs To Learning Bites (For Trainers) Adobe Captivate For Designers Sparkol VideoScribe For Designers Techsmith Camtasia Studio For Designers Show less

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  Alico cia de seguros s.a.

  Jun 2004 - May 2006

  Sales representative

  o Sell various types of insurance policies to businesses and individuals on behalf of ALICO including different type of Insurance Program including automobile, fire, life, property, medical and dental insurance o Explain features, advantages and disadvantages of various policies to promote sale of insurance planso Attend meetings, seminars and programs to learn about new products and services, learn new skills, and receive technical assistance in developing new accounts.o Calculate premiums and establish payment method.o Monitor insurance claims to ensure they are settled equitably for both the client and the insurer.o Perform administrative tasks, such as maintaining records and handling policy renewals. Show less

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  Citi

  May 2006 - Jan 2007

  Representative (credit card sales executive)

  o Listening to customer requirements and presenting appropriately to make a saleo Maintaining and developing relationships with existing customers in person and via telephone calls and emailso Cold calling to arrange meetings with potential customers to prospect for new business;o Gathering market and customer information;o Challenging any objections with a view to getting the customer to buyo Advising on forthcoming product developments and discussing special promotionso Recording sales information and sending copies to the sales office.o Reviewing my sales performance, aiming to meet or exceed targets.o Gaining a clear understanding of customers' businesses and requirements;o Making accurate, rapid DSR calculations and providing customers with Approx Credit Card Limito Attending team meetings and sharing best practice with colleagues. Show less

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  Barclays

  Jan 2007 - Mar 2010

  o Welcoming new hired Sales Executives in Alexandria and Bahary District o Implementing Induction Program Including :Products Training • Personal Loan• Auto Loan• Credit CardsCode of ConductDress For SuccessSoft Skills• Presentation Skills• Selling Skills • Negotiation Skillso Evaluating Candidateo Distributing candidates among Product Specializationso Distributing Candidates among Sales Teamso OJT o Handling Operation ,Financial and MIS Tasks For the Whole process Show less

  • Retail Trainer

    Feb 2008 - Mar 2010

  • Unit Sales Manager

    Nov 2007 - Feb 2008

  • Senior Sales Representative (Credit Card Sales Executive)

    Jan 2007 - Nov 2007
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  National bank of egypt (nbe)

  Apr 2010 - now

  Full Delivery , Developing syllabus and overall course structure for the following: Programs And Workshops Microsoft Office Intro Soft Skills Advanced Selling Skills Advanced Negotiation Skills Advanced Presentation Skills Advanced Communication Skills Advanced Interviewing Skills Management Skills Time Management Dress 4 Success Using PowerPoint as a Training Tool Oracle Learning Management User Interface Oracle Learning Management for Admins Microsoft Excel Beginners – Intermediate – Advanced - Financial Microsoft Word Beginners – Intermediate – Advanced Microsoft PowerPoint Beginners – Intermediate – Advanced General Banking Retail Products – Customized Program Train The Trainer Human Resources Overview Tips For Changing Programs To Learning Bites (For Trainers) Adobe Captivate For Designers Sparkol VideoScribe For Designers Techsmith Camtasia Studio For Designers Show less Acting as an Oracle Learning management Project Manager to implement the System with the Organization through the following:1. Migrating all Manual Work and Historical Data to OLM2. Creating New Work Flow for Using the New System3. Training Administrators to Use the System 4. Training Super Users among Districts ( 70 Member Support Team)5. OJT and OJS 6. Training Users (OLM User Manual)7. Training Managers for their role in Approval Cycle (OLM Approval Cycle)8. Extracting Reports9. Making Sure that all System Features are Fully Used and implemented Show less

  • Learning and Development - Dashboard and Reports Unit Manager

    Jul 2023 - now

  • Trainer

    Apr 2010 - now

  • Digital Learning Unit Manager

    Feb 2022 - Jul 2023

  • learning and development Operation Manager

    Jan 2020 - Feb 2022

  • Deputy Manager Learning and Development

    Jun 2014 - Jan 2020

  • E-Learning Unit Manager

    Jun 2014 - Jan 2020

  • LMS (Oracle Learning Management) Project Manager

    Jul 2011 - Jul 2017

  • Soft Skills Unit Manager

    Feb 2013 - Jun 2014

  • Selling Skills Training Account Manager

    Apr 2010 - Jan 2013

  • MIS Senior Officer

    Apr 2010 - Dec 2010

  • NBE Web Site (Portal) Manager

    Apr 2010 - Dec 2010