Experience

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  Grameenphone ltd

  Feb 2007 - Oct 2019

  1) Identify new business opportunities through customer need analysis & value chain analysis in Government, AFD and UN organization sector.2) Prepare presentations, present new solutions and ideas and negotiate with top officials of the high revenue generating strategic clients of the country. 3) Design required solution (Voice, Data, VAS, Solution-Telecommunication & ICT etc.) to ensure departmental business growth while enhancing the business efficiency of the customer to achieve Monthly Business Targets (sales and Revenue) in terms of subscription and solutions sales.4) Participate & secure large government bids by designing solutions, price fixing & proper documentation5) Work closely with the business client in order to boost up and facilitate expanded usage of mobile phone subscriptions and value-added features within the organization.6) Ensure efficient and effective implementation of different interactive events and activities with the corporate customer from time to time.7) Establish and maintain multi-tier relationship through regular visit, initiating different engagement activities to create competition barrier & to retain the customer8) Collect feedbacks from end users, analyze them and suggest solution to project team for new project.9) Work as project member in different inter department project to simplify and introduce new process to improve daily work of Key Account Managers Show less Perform acquisition, retention and win-back activities of business customers within the Business Market/Territory.Analyze the business market and formulate effective planning to serve target market through quality sales visits, customer targeting, product positioning and effective follow up.Achieve Annual Business Targets for the respective portfolio in terms of Quality Business Solution Sales, Mobile device, VAS & Data Solutions sales and ensure increment of revenue in the portfolio.Work closely with key Business Customers within the Business Market/territory in order to boost up and facilitate expanded usage of mobile phone subscriptions and value-added features within the respective organizations.Coordinate and align with other concerned stakeholders within the Company in order to ensure smooth and efficient after sales service delivery for the Business Customers.Ensure efficient and effective implementation of different interactive events and activities with the important Customers in the Business Market from time to time.Analyze competitive scenario within the Business Market/territory and Implement Zonal Action plans in counteracting competitions.Maintain a good portfolio health by monitoring & ensuring the revenue from the respective accounts Show less Responsibility TasksCore Activity *Make informative and successful interaction with “walk in” customers to increase customer base and brand image. *Provide one-stop customer service as per defined processes to enrich customer experience.Planning *Support Center Manager in planning efficient schedule to handle regular customer traffic and maintaining operation standard.Leadership *Lead customer managers team whenever center manager is off from scheduled duty. *Right coaching and counseling to the Center Employees.Support *Ensure complete “support” to the center employees to strictly maintain standards as per the Operation Guideline.Co-operation *Cooperate with internal & external stake holders for best level of performance by respective centers.Development *Feedback on development issues to OM/HQ/GPC Department.People management *“On the job” training to Center Employees.1. Reporting * Complete necessary reporting and other daily supplementary tasks as per instruction. Show less

  • Key Account Manager , Large Corporate Accounts

    Nov 2017 - Oct 2019

  • Key Account Manager ( Government Sector ),High Value Strategic Accounts

    Jul 2016 - Nov 2017

  • Account Manager

    Dec 2012 - Jun 2016

  • Executive

    Feb 2007 - Nov 2012
• 

  Grameenphone ltd

  Oct 2020 - now

  • Head of Emerging Accounts, Rajshahi Circle

    Jun 2023 - now

  • Strategic Account Manager : Lead Manager/Lead Specialist

    Oct 2020 - May 2023