Deep Enrich
Jennifer veloz-ravenell
35 followersTimeline
About me
Fraud Specialist at JPMorgan Chase & Co.
Education
Borough of manhattan community college
-Associate's degree business administration and management, general
Experience
Bank of america
Nov 2005 - Jul 2008Personal banker
Jpmorgan chase bank na.
Aug 2008 - nowLicensed personal banker
Jpmorgan chase & co.
Jun 2020 - nowFraud specialistWFO - Front Line Claims Specialist - Process RegEDebit Card, ACH, ATM Deposit/Withdrawal.Knowledge of multiple servicing tools, references,and resources, including BSS, CustomerAuthentication Tool (TARA) Enterprise Image Viewer(EIV), RegE RECON, CA, CCS, Genesys WFM,Reflection Workspace, Transaction Inquiry, and E-Serve. 100% in QualitySubject matter expert (SME)Trained a large class of new hires. Audited and reviewed calls as well as coached trainees. Updated manager weekly with progress reports. Show less
Licenses & Certifications
Series 63
FinraOct 2008
Insurance agent, accident, health, life, variable life & variable annuities
New york state department of financial servicesSeries 6
FinraOct 2008
Languages
- spSpanish
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