Ron Daughton

Experience

• 

  Bill Me Later, Inc.

  Jan 2007 - Apr 2009

  Team mate

  Recovery Agent

• 

  PayPal

  Jan 2007 - now

  The PayPal Group Leader leads a team of Team Leaders/Team Support Leaders who are dedicated to driving world class service for our customers. This includes motivating, building, coaching and developing Team Leaders/Team Support Leaders to become highly effective, responsive, inclusive and people-focused leaders. A key accountability is to spend time coaching Team Leaders/Team Support Leaders enabling them to become a high performing team that meets and exceeds performance goals. The Group Leader participates in hiring, on-boarding and retaining the right talent for the team. This role also manages the workflow, escalations and delegations across the leadership team as well as managing service levels while continually looking for ideas for improvement. The Group Leader collaborates with Directors on ideas for improvement, implementing strategy and execution plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring daily metrics, and providing feedback to Directors. Group Leaders are expected to effectively lead a team of 5-10 Team Leaders/Team Support Leaders and has an indirect leadership of 85-150 Teammates. In this capacity, the Group Leader is accountable for developing and growing exceptional talent at all levels. Additionally, the Group Leader is responsible for establishing a people-focused culture where empowerment is encouraged, diversity and inclusion is part of the culture, and engagement is high. The Group Leader serves as role model of strong values and ethics. Is agile to the changing needs of our customers and drives needs-based initiatives through effective communication, coaching, and best practice sharing. Competencies: Developing & Retaining Teammates Diversity & Inclusion Customer Focus Acquiring & On-boarding Teammates Drive for Results Managing/Measuring Work Shared Values/ Ethics Change Management Organizational Agility Show less The PayPal Group Leader leads a team of Team Leaders/Team Support Leaders who are dedicated to driving world class service for our customers. This includes motivating, building, coaching and developing Team Leaders/Team Support Leaders to become highly effective, responsive, inclusive and people-focused leaders. A key accountability is to spend time coaching Team Leaders/Team Support Leaders enabling them to become a high performing team that meets and exceeds performance goals. The Group Leader participates in hiring, on-boarding and retaining the right talent for the team. This role also manages the workflow, escalations and delegations across the leadership team as well as managing service levels while continually looking for ideas for improvement. The Group Leader collaborates with Directors on ideas for improvement, implementing strategy and execution plans, and adjusting processes, as well as providing management guidance to the team, assessing resources, monitoring daily metrics, and providing feedback to Directors. Group Leaders are expected to effectively lead a team of 5-10 Team Leaders/Team Support Leaders and has an indirect leadership of 85-150 Teammates. In this capacity, the Group Leader is accountable for developing and growing exceptional talent at all levels. Additionally, the Group Leader is responsible for establishing a people-focused culture where empowerment is encouraged, diversity and inclusion is part of the culture, and engagement is high. The Group Leader serves as role model of strong values and ethics. Is agile to the changing needs of our customers and drives needs-based initiatives through effective communication, coaching, and best practice sharing. Competencies: Developing & Retaining Teammates Diversity & Inclusion Customer Focus Acquiring & On-boarding Teammates Drive for Results Managing/Measuring Work Shared Values/ Ethics Change Management Organizational Agility Show less

  • Manager Collections 1

    Apr 2023 - now

  • Sr Team Leader

    Jun 2018 - Apr 2023

  • Global Partner Manager

    Dec 2015 - May 2018

  • Team leader

    Mar 2014 - Nov 2015

  • Team leader

    Nov 2013 - Mar 2014

  • Sr agent

    Sept 2012 - Nov 2013

  • Team mate

    Jan 2007 - Sept 2012