Experience

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  Golden screen cinemas

  Dec 2015 - Jan 2016

  Crew member

  Key Responsibilities:● Customer Service Excellence: Provided excellent customer service by consistently greeting customers and meeting quality expectations, contributing to a positive and welcoming atmosphere onboard.● Guest Needs Management: Successfully addressed guest needs, questions, or concerns to create an optimum experience for guests, enhancing overall guest satisfaction and loyalty.● Food and Beverage Service: Delivered food and beverages to guests during special dinner theaters and events, ensuring prompt and attentive service that exceeded guest expectations.● Ticket Verification: Verified the authenticity of tickets and passes before allowing admittance to designated areas or events onboard, demonstrating attention to detail and ensuring compliance with company policies. Show less

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  Grab

  Jul 2019 - Mar 2022

  Delivery partner

  Key Responsibilities:● Performance Recognition: Consistently exceeded delivery times by 10%, earning recognition for time management and customer satisfaction.● Operational Efficiency: Implemented route optimization, reducing fuel consumption by 15% and increasing delivery efficiency by 20%.● Customer Service: Maintained positive attitude in busy environment, enhancing delivery experience for customers.● Presentation Standards: Upheld cleanliness and appearance of delivery vehicle, enhancing company's professional image.● Route Management: Minimized delays by mastering local roads and using GPS for efficient navigation.● Timely Deliveries: Completed rush deliveries on tight schedules, demonstrating dedication to meeting deadlines and exceeding expectations. Show less

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  S5 agency world ltd

  Feb 2020 - Mar 2022

  Finance executive (assistant team lead)

  Key Responsibilities:● Accounts Payable Management: Oversee timely and accurate processing of invoices and payments for vendors across Malaysia, Hong Kong, Thailand, and Indonesia.● Invoice Processing: Efficiently handle high volumes of invoices, exceeding 200 per day during peak seasons, with meticulous attention to detail.● Financial Reconciliation: Regularly reconcile supplier statements with accounting records, investigating and resolving discrepancies to maintain financial integrity.● Email Inbox Management: Manage the shared email inbox, promptly addressing inquiries and requests from internal and external stakeholders.● Document Management: Receive, sort, and post invoices to the internal accounting system, ensuring proper documentation and adherence to coding standards.● Financial Analysis: Analyze figures, postings, and documents for accuracy and compliance with financial policies, ensuring mathematical precision.● Process Improvement: Collaborate with management to enhance efficiency and accuracy in accounts payable procedures.● European Accounts Receivables: Provide accounts receivable support to European countries, adhering to local financial regulations.● Knowledge Transfer Project: Lead a new migration project, facilitating knowledge transfer between EU financial teams and updating SOPs with innovative ideas.● Cash and Deposit Processing: Process daily cash deposits and wire remittance deposits accurately to appropriate accounts and invoices.● Financial Reporting: Prepare monthly bank reconciliations using Pivot Tables, ensuring compliance and meeting month-end closing deadlines. Show less

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  Tupperware brands

  Apr 2022 - now

  Accounts receivable analyst

  Key Responsibilities:● Manage Accounts Receivable: Successfully managed accounts receivable for Indonesia, ensuring timely and accurate processing of invoices and collections, resulting in improved cash flow and reduced outstanding receivables by 15%.● Cash Application: Implemented streamlined cash application processes, resulting in increased efficiency and accuracy in applying payments to customer accounts.● Reconciliation: Conducted thorough reconciliations of accounts receivable ledger, identifying and resolving variances to maintain accurate financial records.● Data Analysis: Utilized advanced data analysis techniques in Microsoft Excel to extract actionable insights from raw remittance data, facilitating informed decision-making.● Client Inquiries: Demonstrated exceptional customer service skills by promptly responding to client inquiries regarding settlements, contributing to positive client relationships.● Financial Data Compilation: Compiled and coordinated financial data for analysis and reconciliation, ensuring compliance with company policies and accounting standards.● Aging Analysis: Conducted monthly reviews of accounts aging, proactively identifying and pursuing collection of funds, resulting in improved cash flow and reduced bad debt.● Commission Processing: Successfully processed sales team commissions, ensuring accuracy and completeness in data generation and reconciliation against bank statements. Show less